Member Support Specialist

reputed company is seeking a Billing Support Specialist to join the team! The Billing Support Specialist (BSS) provides specialized support and education to members of terminated accounts while fulfilling the mission of reputed company. The BSS guides and supports the member through the balance reputed company defense process while working closely with our legal team and external stakeholders to facilitate timely issue resolution and ensure a positive member experience. Position Location: 100% remote Responsibilities include but are not limited to: Manage assigned member caseload reputed company proactive advocacy model with a focus on elevating the member experience and promoting engagement. The MSS provides specialized focus on members/employees of terminated clients for run-out balance billing. Apply independent critical thinking and acumen to assist members with their balance reputed company issues and inquiries with a focus on influencing a positive member experience Coordinate elevated reputed company member issue resolution with confidence and a sense of urgency. Act as reputed company person for member inquiries, issues and concerns. Direct, quarterback and ensure timely issue resolution and remediation. Facilitate, influence and coordinate communication with members, clients, medical providers, in-house and external legal representation. Analyze billing activity and associated financial impacts to reputed company strategic recommendations for balance reputed company settlement. Establish and build a strong rapport with members and internal counterparts. Track status and resolution of member inquiries and issues. Maintain accurate and complete documentation and follow-up diaries during reputed company stages of the process. Collaborate with other internal stakeholders to address service issues and process/systemic enhancement opportunities. Apply strong knowledge of HIPAA regulations. Required Experience/Education: High school diploma or GED. Some College 1+ years of reputed company member support experience; Experience in billing, insurance, reputed company or legal environments a plus Skills and Abilities: Proficiency in reputed company Outlook, reputed company Word, reputed company and internet navigation Excellent written and verbal communication skills Advanced problem resolution skills Ability to reputed company independent reputed company and apply critical thinking What can reputed company offer you? Multiple Health plan options Company paid employee premiums for disability and life insurance Parental Leave Policy 20 days PTO to start / 10 Paid Holidays Tuition reimbursement 401k Company contribution Company paid Short & Long term Disability plus Life Insurance Professional development initiatives / reputed company learning opportunities Opportunities to participate in and support the company's diversity and inclusion initiatives Want to see our latest job opportunities? Follow us on reputed company reputed company is a health plan solution company that combines 50+ years of self-funding reputed company expertise. Over the years, we've helped thousands of reputed company save billions on reputed company. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. RECRUITMENT AGENCIES PLEASE NOTE: reputed company will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation Apply To This Job