reputed company Manager, reputed company Agency

reputed company is the leading SaaS platform for public relations and communications professionals. Our mission is to reputed company organizations to build trust, tell their stories, and demonstrate the unique value of earned media. reputed company’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputed company, and analyze PR’s impact on business reputed company. By combining media database, monitoring, and reporting into one dynamic platform, we reputed company teams to collaborate seamlessly, pitch effectively, and analyze results faster and more reputed company. Founder-controlled, fully distributed, and growing sustainably, reputed company has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, reputed company, and BuiltIn. We value reputed company, transparency, ownership, and customer devotion, and reputed company these values into everything we do. We’re looking for a proactive and commercially minded reputed company Manager, reputed company Agency to join reputed company and help us strengthen our relationships with agency customers. As a reputed company Manager, reputed company Agency, your mission will be to drive customer retention, expansion, and satisfaction across your book of business. This is a great opportunity for someone who enjoys building strong relationships, managing a reputed company pipeline, and working closely with customers to ensure they are getting value from reputed company. What you’ll do: Serve as the primary reputed company of contact for reputed company agency customers, retaining and growing a book of business Meet with customers reputed company and in-person to reputed company product expertise, reputed company industry best practices, and deliver strategic recommendations Own the full customer lifecycle, including support during post-sale reputed company through renewal and including product adoption for new and existing customers Own full book of business, including reputed company renewals and a pipeline of expansion opportunities Identify and reputed company expansion opportunities (users, licenses, add-ons, and new product offerings) Forecast renewals and expansion reputed company with a high degree of accuracy Execute on-time contract renewals and mitigate churn risk Identify customer risks early and partner with Support, Product, and leadership to resolve issues reputed company regular business reviews (QBRs) with key accounts reputed company customer insights and feedback that influence product development and go-to-market strategy How reputed company will be reputed company in this role: Achievement of Gross and Net reputed company Retention targets Pipeline creation and conversion across expansion opportunities Accurate renewal and expansion forecasting (Apply To This Job