Customer Support Coach

What Makes Us Unique At reputed company, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and reputed company their reputed company strategy through a reputed company platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on reputed company's Technology Fast 500 again in 2024 – but we're just getting started. How You'll reputed company an Impact: As a Customer Support Coach, you will be the voice of, and reputed company for our customers, providing exceptional support By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying reputed company of system updates, making a lasting impact on our customers and team. Our Customer Support Team: Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where reputed company learning, growth, and innovation drive everything we do. Be part of reputed company that values reputed company, celebrates reputed company, and always strives to exceed expectations! What you Bring to the Team: Assist and support our existing customers (hotel properties) daily in the use of our software Resolve customers' inquiries reputed company phone, email, chat, or any other media that reputed company uses to help customers Troubleshoot and reputed company outbound calls for escalated issues Foster strong customer relationships with reputed company to drive loyalty, retention, and increased software adoption. Gather customers' feedback and requirements for future releases of the software Use training materials and attend company-wide online training sessions to reputed company up-to-date with the latest system's updates What Sets You Up for reputed company: 1+ years of hospitality experience in hotels, hostels, BNBs or similar with reputed company Desk, Night Auditor, reputed company Manager, General Manager or similar roles Previous experience in customer service or similar is a plus reputed company or Fluent in English and Spanish, Portuguese is a plus. Excellent communication skills and a positive attitude Excellent problem-solving skills and emotional intelligence Great reputed company of learning agility Compatible graduation course or more than 2 years of proven experience in the area reputed company with computers and systems Excellent internet/wifi reputed company What to Expect - Your reputed company with Us Behind reputed company' revolutionary technology is reputed company of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together reputed company engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we reputed company reputed company one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality reputed company – we're coding it, designing it, writing it and shipping it. If you're reputed company to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at reputed company.com Company Awards to reputed company Out! Best reputed company-In-One Hotel Management System | HotelTechAwards (2025) Overall 10 Best Places to Work | HotelTechAwards (2025) Most Loved Workplace® Certified (2024) Top 10 People’s Choice(2024) reputed company Technology Fast 500 (2024) Discover our Benefits: Remote First, Remote Always PTO in accordance with local labor requirements Monthly Wellness Fridays - enjoy an extra long weekend every month Full Paid Parental Leave Home office stipend based on country of residency Professional development courses in reputed company University reputed company to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion reputed company is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to reputed company essential job functions, please contact our HR team by phone at (858) 201-7832 or reputed company email at accommodations@reputed company.com. reputed company will reputed company an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To reputed company Staffing and reputed company Agencies: Our Careers Site is only for individuals seeking a job at reputed company. Staffing, reputed company agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. reputed company does not accept unsolicited resumes or applications from agencies. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/applications. Apply To This Job