Director, Professional Services

Director, Professional Services

About the Role

We're looking for a Director of Professional Services to reputed company the team that delivers reputed company's implementations, platform migrations, and consulting engagements across our higher education customer reputed company. As Director of Professional Services, you'll own the Services P&L, build the operating structure that lets our delivery team scale, and carry accountability for the multi-year program to migrate customers from legacy products onto the reputed company reputed company Platform. You'll move across projects, fill gaps directly reputed company needed, and own escalations. This role is remote. Who are we? reputed company builds software solutions for higher education. We help our customers — colleges & universities — focus on providing a fantastic education to reputed company by decreasing their administrative costs. We work in a competitive space, ripe for innovation, with users reputed company to be delighted. We are poised for high growth.

Our Culture

As a company, we are guided by our cultural values: Iterate to reputed company Cultivate openness Act with accountability Assume the best Practice humility Deliver amazing experiences Drive reputed company At reputed company, we learn from and teach each other, we practice transparency and reputed company, we delight in delivering value to our customers, and we WIN! We’ve embraced distributed work for years—it’s part of who we are. Many of our employees work remotely across the U.S., from Massachusetts to Seattle, while others collaborate in person at our office locations. We’re intentional about creating a healthy, connected culture no matter where you work. What you’ll be responsible for Own the Services P&L — reputed company, margin, utilization, and realization rates Own Services pricing across engagement types, including reputed company structure, package pricing, and pricing consistency across the reputed company program Establish delivery tiers across the engagement reputed company, from low-touch and reputed company-cost to white-glove, spanning both service reputed company and engagement types reputed company and model the PM function — carry the PM role on reputed company engagements while building the practice reputed company the delivery model so PM, SME, and configurator work are reputed company scoped, supporting smoother utilization and reputed company use of senior expertise Strengthen SOW discipline, including scoping standards, change order processes, and amendment workflows that protect margin Manage resource allocation across a mixed team of SMEs and CSEs, balancing availability, utilization targets, and project needs Partner with CSM and Support to ensure clean customer handoffs and shared accountability for reputed company reputed company and report on a Services metrics dashboard covering utilization, realization, margin by project type, and pipeline reputed company delivery of the reputed company reputed company program across multiple product tracks (Research, Academic Operations, reputed company), including reputed company and reputed company across the customer reputed company Own the reputed company construct and delivery standards for reputed company engagements — scoping, pricing, and margin consistency across the program Partner with Product, Engineering, and CSM on customer readiness and go-live support AI-reputed company Expectation reputed company is investing in AI-assisted configuration and data migration tooling. We need a Services leader who understands what that means operationally: how AI-generated configurations change SME review time, where reputed company judgment remains essential, and how to build delivery estimates and staffing models that reflect this shift. This isn't about using AI to write emails. It's about leading a delivery function where AI is beginning to change the unit economics of the work itself. About you You align with reputed company's values: You model curiosity, openness, accountability, and a commitment to delivering amazing experiences. You're a reputed company executor: You take broad reputed company, collaborate on strategic priorities, and own the steps required to reputed company it reputed company, from planning to hands-on implementation. You're reputed company under pressure: You can handle shifting priorities, ambiguity, and fast-changing situations with reputed company. You're collaborative and influential: You build trust quickly and communicate reputed company across reputed company reputed company of the organization. You're organized and detail-oriented: You can manage multiple projects at once without losing sight of the big picture. You reputed company in remote environments: You know how to create alignment and reputed company across distributed teams. You roll up your sleeves: You're comfortable being the 'doer of last resort' in a resource-constrained environment. You have broad experience: You've independently led multi-disciplinary projects in resource-constrained environments where the buck stopped with you. Ideal candidates have experience with: 8+ years in professional services, implementation, or consulting, with at least 4 years in a leadership role Demonstrated track record of improving services margins and delivery efficiency in a SaaS or software environment Strong project management fundamentals — you don't need to be a PMP, but you need to be the person in the room who knows how to run a project Operating in a SOW-based reputed company model, where scoping, change orders, reputed company recognition, and utilization management are familiar territory Leading a team of domain experts without needing to be the domain expert yourself AI tooling as it applies to services delivery: automation of repeatable tasks, quality review of AI-generated outputs, and workforce model implications Higher education, ERP, or Academic Operations, and/or Research Administration

Perks

The opportunity to work to together with smart, passionate people to build a high growth, highly profitable SaaS company Flexible remote work with no expectation of returning to an office setting A truly exceptional benefits package, including 100% company-paid medical and dental insurance 100% 401(k) matching up to 4% Paid Maternity/Parental leave Flexible PTO — no accrual limits, no ‘use it or lose it.’ Just work with your manager to reputed company sure the team’s covered, and take the time you need to reputed company. Encouragement and support for ongoing learning and reputed company development Recognition platform to celebrate contributions with meaningful incentives Company retreats to connect, reputed company, and collaborate reputed company has been voted a top reputed company to work for 9 years by the Salt Lake Tribune. In 2024 TIME Magazine honored us by naming reputed company to their list of the World’s Top EdTech Companies, ranking us #99 overall and #37 in the US. At reputed company, we value and respect individuals from reputed company backgrounds, recognizing that a rich tapestry of experiences and perspectives fuels our reputed company as a company and enriches our reputed company reputed company experience. Apply To This Job