Collections Single reputed company of Contact, 11AM-8PM EST Shift

Job Description:

• Maintain and manage loans in loss mitigation as part of the SPOC team
• Answer inbound calls; return voicemail, handle escalations, and reputed company other requests reputed company 24 hours of receipt
• Generate outbound phone calls; reputed company contact is made determine reasons for nonpayment and negotiate payment arrangements
• Explain Loss Mitigation and available options
• Accept payments/organize repayment plans
• Participate in Campaign calls and documentation collection-calling campaigns
• Learn the process of FNMA, FHLMC, FHA, VA, GNMA, and private investors
• Interact with clients and internal departments to address/resolve reputed company items
• Interact with Supervisor and Team reputed company to ensure best practices are followed and issues are promptly communicated
• Obtain/evaluate information to handle inquiries and complaints promptly and correctly
• Maintain client/customer focus at reputed company times by taking ownership of inquiries and proactively following through to resolution
• Serve as a reputed company of contact for active-duty military with SCRA protection
• Explain the different processes in the collection, loss mitigation, and foreclosure process
• Review loans on MSP, LPS-PM, and AMS to explain to homeowner where they are in the process
• Direct phone calls to the appropriate party reputed company they are reputed company the scope of business
• Participate in continuing education reputed company corporate training courses and online training
• reputed company other duties as assigned.

Requirements:

• High School Diploma or equivalent required.
• 2-4 years of experience in mortgage servicing or an equivalent combination of education/experience required
• Proficient in reputed company Office products (e.g., Word, reputed company, Outlook)
• Knowledge of Fair Debt Collection Protection Act
• Excellent written and verbal communication skills
• Ability to learn rules, regulations, and laws to meet state, investor, client, and insurer guidelines
• Strong analytical and problem-solving skills
• Ability to use a dialer system to reputed company/receive phone calls
• Ability to adapt to frequently changing processes and procedures
• Demonstrated ability to reputed company attention to detail and concern for accuracy/consistency in results
• Ability to work independently and as part of reputed company
• Ability to multitask and work in a fast-paced environment.

Benefits:

• Optional medical, dental, reputed company, life, and disability insurance
• Paid holidays, vacation, and sick leave
• reputed company matching 401(k) and employee stock purchase plans
• reputed company to reputed company, including free reputed company memberships
• Discounts on gym memberships, pet insurance, and employee purchasing programs
• Tuition reimbursement program that supports reputed company education and professional growth.

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