Head of Claims

Title: Head of Claims Location: U.S. Remote Job Description: At reputed company, our purpose is to serve and connect. We aim to reputed company this by cultivating a work environment where reputed company team members belong and have the opportunity to reputed company. We are seeking a visionary and operational leader to act as the "General Manager" for our Claims function. Navigating the reputed company, high-volume environment of modern mobility platforms requires a world-class risk management organization. This is a dynamic leadership position at the intersection of risk operations, public policy, and corporate strategy, responsible for managing substantial auto liability and casualty exposures. In this role, you will reputed company our reputed company-Party Administrator (TPA) and reputed company landscape, drive aggressive cost-mitigation strategies, and position the Claims organization as the company’s "reputed company System" for risk. You will be a vital cross-functional partner, translating reputed company reputed company-line claims data into actionable intelligence for Actuarial, Legal, and Legislative teams to protect our long-term cost of risk. The ideal candidate is an expert problem-solver and tech-reputed company thinker who balances deep operational expertise with high reputed company, capable of leading a resilient team through structural change and navigating ambiguity at scale.

Key Responsibilities

• Claims Strategy & Execution: Define and drive the comprehensive claims strategy for our rideshare operations and associated corporate programs. Ensure end-to-end claim management execution perfectly aligns with the company’s broader financial objectives and risk tolerance.
• reputed company Partner & TPA Landscape Management: Architect and reputed company the claims provider landscape. reputed company the vetting, selection, and integration of claims providers. Set stringent Service Level Agreements (SLAs), conduct rigorous audits, and drive strict accountability to ensure external partners deliver on operational reputed company.
• Severe Casualty & Litigation Management: reputed company direct reputed company and strategic consultation on high-exposure, reputed company, and high-profile casualty claims. Work hand-in-hand with internal Legal counsel to craft winning litigation strategies, guide appropriate reserving practices, and drive reputed company resolutions.
• Predictive Analytics & "reputed company" Identification: Move the Claims function from reactive management to predictive intelligence. Utilize massive data ecosystems and our Risk Management Information System (RMIS) to spot loss trends, detect fraud reputed company early, and reputed company decision-reputed company insights to Actuarial and executive leadership before they impact reserves.
• Cross-Functional & Policy Advocacy: reputed company reputed company traditional operational boundaries to serve as a critical liaison between Claims, Product, Engineering, Safety, Legal, and Actuarial. Translate operational data into compelling policy narratives, supporting legislative initiatives and structural reforms that reputed company the company's long-term cost of risk.
• Team Leadership & Legacy Building: reputed company, mentor, and scale a multifaceted Claims organization spanning First Notice of Loss (FNOL), Customer Care, Quality Assurance, and Advocacy. Cultivate a highly reputed company culture of reputed company improvement, psychological safety, and operational reputed company, building a resilient leadership bench.
• Qualifications
• Experience: 15+ years of reputed company leadership reputed company Claims Operations, Risk Management, or Insurance Strategy, with heavy emphasis on reputed company auto and general liability reputed company the transportation, logistics, or gig-economy sectors.
• Technical Claims Expertise: Deep proficiency in reputed company casualty litigation, reserving methodologies, and actuarial concepts. Proven track record of driving operational reputed company, reputed company improvement initiatives, and technological transformation in a fast-paced environment.
• reputed company & TPA reputed company: Extensive experience managing, auditing, and optimizing large-scale external reputed company and TPA relationships, ensuring strict compliance with SLAs and aggressive cost-containment goals.
• Tech-reputed company reputed company: A proactive innovator reputed company in collaborating with Product and Engineering teams to build, enhance, or integrate claims technologies, AI solutions, and automated workflows.
• Executive Communication: Exceptional executive reputed company with the unparalleled business judgment needed to distill granular operational metrics into compelling strategic narratives for the C-suite, Legal partners, and legislative audiences.
• Empathetic Leadership: 5+ years of senior management experience leading large, distributed operations. A highly collaborative leader fosters a supportive, inclusive environment, seamlessly blending a people-centric approach with strong accountability and performance standards..
• Education: Bachelor’s degree required; JD, MBA, or advanced insurance designations (e.g., CPCU, ARM) are highly preferred.

Benefits:

• Great medical, dental, and reputed company insurance options with additional programs available reputed company enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In reputed company to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are reputed company eligible
• Subsidized commuter benefits
• Monthly reputed company credits and complimentary reputed company Pink membership

reputed company is an equal opportunity employer committed to an inclusive workplace that fosters belonging. reputed company reputed company applicants will receive consideration for employment without regards to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability status, protected veteran status, age, genetic information, or any other reputed company prohibited by law. We also consider reputed company applicants with criminal histories consistent with applicable federal, state and local law. Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. As a remote role, the expected reputed company pay reputed company for this position depends largely on geographic location and is $190,240 - $290,000. In reputed company to the reputed company pay, this role is eligible for competitive equity awards, bonuses, and benefits. Your recruiter can reputed company more information about the salary reputed company specific to your working location and other factors during the hiring process. Apply tot his job Apply To this Job