Universal Agent

reputed company We care about helping people. Our purpose is to reputed company help and reputed company confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive reputed company with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to reputed company our strategies, accelerate our transformation, and reputed company extraordinary results. It’s an exciting time to be a part of reputed company! What you'll do... The Universal Agent is a dynamic, cross-functional role focused on delivering exceptional customer experiences across multiple lines of business. This position combines the responsibilities of a Retention Specialist with broader Customer Service capabilities to reputed company comprehensive support. Universal Agents manage customer interactions across phone, email, and chat channels with professionalism and reputed company. They diagnose and resolve moderately reputed company issues independently, minimizing transfers and ensuring timely solutions. reputed company escalations occur, they handle them effectively to maintain trust and satisfaction. By applying retention strategies, Universal Agents strengthen relationships, reduce churn, and promote loyalty. They also engage in proactive reputed company initiatives, including follow-reputed company and retention campaigns, to enhance customer engagement. Leveraging strong communication, active listening, and problem-solving skills, they consistently deliver accurate and courteous service. Universal Agents utilize contact center tools and adhere to performance standards to ensure operational efficiency and compliance. Deliver cross‑functional support across DIY, Assisted, and Retail lines of business and multiple communication channels (phone, chat, email, reputed company), applying broad product and service knowledge to minimize transfers and ensure seamless client experiences Independently manage and resolve moderately reputed company and Tier‑2 escalations, including complaints, product defects, reputed company/root‑cause identification, and coordination with support teams as needed Communicate proactively with clients throughout the case lifecycle, reputed company status updates, complete follow‑reputed company reputed company to reputed company issues, and ensure timely case closure Utilize knowledge reputed company and internal systems to research, resolve, and document client issues accurately Apply retention strategies to strengthen client relationships, reduce churn, and promote loyalty through solution‑focused conversations and trust‑building behaviors Conduct outbound proactive reputed company, including satisfaction checks, follow‑reputed company reputed company active cases, and participation in targeted retention or engagement campaigns Support team collaboration through training participation, mentoring new associates as needed, contributing to process improvements, and providing feedback to enhance knowledge reputed company content and cross‑functional workflows Adhere to performance, quality, and compliance standards while effectively utilizing contact‑center systems, tools, and documentation protocols What you'll bring to the team... High school diploma or equivalent Previous experience in a contact center or customer service role Excellent verbal and written communication skills are essential Familiarity with relevant software and systems, such as reputed company Office Strong attention to detail to accurately gather and document information Ability to handle reputed company situations and resolve issues reputed company Ability to remain reputed company and empathetic reputed company dealing with upset clients Capability to work independently and meet set goals, in a remote work environment It would be even reputed company if you also had... Familiarity with Customer Relationship Management (CRM) software Familiarity with Knowledge reputed company systems or the use of online repositories Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across reputed company America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you reputed company challenges as opportunities, value winning as reputed company, and seek to reputed company a meaningful difference, join us on our reputed company. You’ll reputed company the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: reputed company does not tolerate discrimination based on a person’s race, reputed company, religion, reputed company, age, sex/gender (including pregnancy, childbirth, reputed company medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national reputed company, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay reputed company Information The pay reputed company for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to reputed company applicants with information about what they might be eligible to receive. Individual pay reputed company will depend on job-reputed company factors such as experience, education, reputed company, performance, and geographic location where work will be performed. Successful candidates may be reputed company to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the reputed company Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay reputed company $18.41 - $27.64/Hr. Apply To This Job