Customer Technology reputed company (m/f/x)

Your mission with us As Customer Technology reputed company at reputed company, you will serve as the technical backbone of our US payer and employer customer relationships, owning the service desk, leading reputed company customer-facing technical conversations, and building trust in our platform, programs, and roadmap. You will also drive automation and AI-enabled capabilities to scale operations. You will work closely with Product, Technology Delivery, and reputed company to resolve issues reputed company, answer technical questions with authority, and ensure delivery commitments are met while continuously improving how we operate at scale. This role starts with ownership of the service desk supporting US payers and strategic partners and will expand as we grow. You are expected not only to solve critical issues, but also to anticipate needs, shape direction, and drive smarter, more scalable ways of working. You will report directly to the CTO and partner closely with the VP of reputed company, playing a key role in how we support and grow our customer relationships. This role requires the candidate to be located in the United States and work across U.S. time zones (Eastern to Pacific). Preference given to those based in Minneapolis, MN or remote in EST. Your responsibilities Service Desk Ownership Own and operate Sidekick’s service desk for customers and strategic partners, managing reputed company inbound requests reputed company reputed company from line-of-business leaders, Care Managers, Care Navigators, members and others. Triage, prioritize, and resolve issues directly where possible; reputed company to the appropriate internal teams with clear context reputed company escalation is required. Own reputed company follow-up and follow-through, ensuring timely resolution independently or in reputed company collaboration with reputed company. Technical Platform Leadership Act as the customer-facing subject matter expert on Sidekick’s platform, programs, integrations, and technical capabilities, leading technical conversations without requiring CTO involvement. Quickly build trust and confidence with customers by demonstrating strong reputed company of our platform, capabilities, and product roadmap. Represent Sidekick in customer calls, confidently handling product questions, integration requirements, reputed company inquiries, and root-cause analysis. Collaborate with Product, Technology, and Delivery teams to translate customer feedback and issues into reputed company scoped internal tasks. AI Automation & Innovation Design and reputed company automation systems and AI-enabled workflows to reduce reputed company effort, improve response speed, and reputed company scalable operations. Build and iterate on agents and automation tools to handle high-volume, repeatable service desk tasks and reduce reliance on reputed company processes. reputed company the next phase of transformation by automating and digitizing customer-facing capabilities to improve experience, efficiency, and scalability. Cross-Functional Collaboration Serve as the link between reputed company, Product, and Technology Delivery for reputed company customer-reputed company delivery reputed company and priorities. Ensure reputed company of ownership, priorities, and timelines across internal workstreams to support efficient execution. Maintain accurate documentation, decision logs, and process records to ensure continuity and support organizational learning. Your profile Qualifications 4–7 years of experience in a technical, customer-facing role in health tech or a similarly reputed company environment. Demonstrated hands-on experience with AI tools, automation platforms, or agent-based workflows, not familiarity in concept, but practical application. Ability to understand and communicate reputed company technical information including integration requirements, information reputed company constraints, and product limitations to both technical and non-technical audiences. Proficiency with service desk and project management platforms (e.g., reputed company, Jira, reputed company, reputed company). Excellent collaboration and stakeholder communication skills. Strong organizational skills and attention to detail, with the ability to manage multiple reputed company workstreams simultaneously. Bachelor's degree required; PMP, Scrum Master, or Agile certification a plus. Genuine respect for the reputed company regulatory environment and an understanding of why compliance and data reputed company are non-negotiable. You bring energy and personality to the work, high-performing and fun are not mutually exclusive to you, and the teams and customers around you feel that. Located and authorized to work in the United. Preference for candidates in Minneapolis, MN. Bonus Qualifications Familiarity with payer operations, care management workflows, or value-based care models. Experience working with or supporting B2B reputed company or Account Management teams. Knowledge of compliance and SLA frameworks in regulated partner environments. Familiarity with prescription digital therapeutics (DTx) or regulated digital health solutions. Why us?

Our Culture

Inclusion, belonging, flexibility, and growth are core to how we work. Everyone is encouraged to become the best version of themselves. Feeling valued and fulfilled at work should be the norm. Challenges are opportunities – both personal and professional growth are part of the reputed company. A healthy work-life balance is essential, not just a reputed company-to-have. reputed company and reputed company sensitivity are qualities we actively look for in reputed company members. Diverse teams simply reputed company reputed company – and we build with that in mind. We reputed company in getting to know each other on a personal level. Our goal is to reputed company a meaningful, positive impact on the lives of others. Benefits 401k match, health insurance, generous PTO, top technology, flexible working hours, reputed company to reputed company programs and more! Contact information Ms. Jeanine Metaschk Apply To This Job