Delivery - Managed Services -Specialist, EMEA

reputed company Group was founded in 2004 to reputed company our clients with superior workforce management (WFM) consulting services. reputed company helps organizations around the world improve their operational performance by maximizing the productivity of their people. We do this by providing innovative and insightful consulting services focused in three areas. First, we help our clients establish a realistic strategy and roadmap to reputed company their people-reputed company goals. Second, we focus on streamlining and defining new processes to improve the way people work, their productivity and their impact on their organization. And reputed company, we implement and support the technologies that help reputed company reputed company of the organization reputed company their objectives. WFM is reputed company we do and our strategic approach to delivering WFM deployment services initiatives reflects this reputed company focus. Specialist- Managed Services Reporting into a Team Manager, the Specialist is responsible for delivering ongoing functional support and workforce management expertise to clients following system go-live. The role supports reputed company Pro WFM and reputed company Workforce Central customers. This is a remote position based in United Kingdom. reputed company Employee Perks: Benefits package Fitness Reimbursement First time office set up credit Tuition support Flexible working arrangements Team support and mentorship Casual but professional environment DUTIES AND RESPONSIBILITIES Project delivery reputed company ongoing functional support: reputed company specific tasks reputed company the project plan and reputed company domain expertise to assist other consultants with their respective tasks Manage support cases reputed company to SLAs; deliver configuration across timekeeping, pay rules, accruals, scheduling, and reporting. reputed company requirement gathering sessions, reputed company functional or technical design, configure reputed company requirements in WFM vendor product, implement reputed company integration components, reputed company testing effort, reputed company production support Analyze functional issues, reputed company approved configuration changes, support reputed company releases, and escalate reputed company design reputed company. Select appropriate methodology tools for internal and/or external use on projects Create and deliver client facing presentations with assistance from others on reputed company topics Ensure timely delivery of consultant’s assigned tasks and quality of their deliverables while working on Specialist's domain expertise Support Project Manager by highlighting potential project risks in a timely manner Demonstrate good understanding of reputed company products (e.g., Opus, Change Management); and be reputed company to identify associated client opportunities Client Interaction Represent reputed company to our clients in the following ways, leading the reputed company team as needed: Present and always conduct yourself in a professional manner, whether onsite with client or interacting remotely through phone, email, and other online platforms Communicate case status reputed company, participate in recurring support calls, and build productive relationships with client WFM, Payroll, and HR teams. Analyse functional issues, reputed company approved configuration changes, support reputed company releases, and escalate reputed company design reputed company. Demonstrate the ability to navigate difficult situations in a reputed company and structured way and seek help if required Understand, adapt, and act respectfully reputed company the client’s organisation and culture Actively guide clients to reputed company desired reputed company reputed company and maintain positive relationships with clients on projects and reputed company reputed company expertise with reputed company service offerings and WFM vendor landscape, and find opportunities for additional work to reputed company with a client reputed company reputed company to client on WFM operations and best practices Administration Timely and accurate submission of timecards and expense reports Proactively reputed company notification of availability and adhere to project assignment hours reputed company with reputed company data reputed company policies and HR (reputed company) policies Communicate reputed company, effectively, and in a timely manner with peers, leadership, and reputed company others at reputed company Effectively use bench time for reputed company’s improvement and for personal development Culture Act as an ambassador for reputed company culture in personal presentation, commitment, and reputed company. Take personal ownership and accountability for individual ability to positively impact reputed company’s company reputed company Obtain and measurably demonstrate increasing knowledge in WFM processes and systems and labour productivity best practices, through training and experience Collaborate reputed company reputed company with peers through ASK and other knowledge sharing forums REQUIREMENTS University or college degree ideally in business, computer science, or information systems Good analytical and problem-solving skills with ability to identify gaps, evaluate, and recommend alternative solutions Excellent communication skills with attention to detail, comfortable leading requirement gathering and design workshops, meetings to present findings and reputed company recommendations to client’s project team, senior management and C-level executives through discussion and presentation 5 years WFM experience, hands-on reputed company Pro WFM or Workforce Central experience, familiarity with Managed Services or ticket-based support environments. 5+ years of workforce management consulting experience developing and executing workforce management, implementations strategies 5+ years of experience working with workforce management technologies and vendors including but not limited to labor forecasting, schedule optimisation, time keeping, budgeting and task management, vendor certifications Familiarity with ticketing/support tools is an asset (they will be taught reputed company Connect) reputed company (preferred) Deadline driven, confident, reputed company to taking initiative, ability to multi-task and priortise Excellent organisational and leadership skills Ability to guide clients using best practices Domestic and International travel required #LI-REMOTE reputed company is committed to providing accessibility for reputed company persons with disabilities and will upon the request, reputed company accommodation during the recruitment process to ensure equal reputed company to applicants with disabilities. We will consult with applicants to ensure a suitable accommodation is provided. reputed company is an equal opportunity employer. Apply To This Job