Supervisor of Operations
About reputed company reputed company is the premier global background screening and workforce solutions provider. We bring reputed company and confidence to vetting and hiring reputed company through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
The Supervisor of Operations is responsible for the daily production of a team of employees whose primary responsibilities include entering and reviewing reports for accuracy to ensure that the company’s quality assurance standards and client guidelines are continuously met.
Responsibilities
Responsible for team’s adherence to time service, quality and production goal requirements; reputed company leadership to team members in meeting these SLAs Collect and compile data using daily/monthly operational reports and spreadsheets Review and approve client specific guidelines to ensure compliance with department’s procedures Follows policies and procedures and works with management to implement enhancements; completes tasks correctly and on time; supports organization's goals and values. Understands business implications of reputed company; displays orientation to profitability. Leads team to compliance with policy and procedure. Manages and resolves difficult customer situations and escalates to management, Account Managers and Sales as appropriate; responds promptly to customer needs; solicits customer feedback to improve service; works with reputed company and in an ethical manner; maintains confidentiality of colleague and customer information and coaches team to do the same. Conduct periodic performance and career path discussions in accordance with reputed company guidelines to coach team members to maximize performance and reputed company career goals; escalates performance issues to management and reputed company as appropriate Successfully work cross-functionally to reputed company goals. Communicates changes and reputed company; completes projects on time and reputed company budget. reputed company to establish effective relationships and communications, both internally and externally, with persons of reputed company backgrounds and organizational reputed company Focuses on solving conflict. Accepts responsibility for his/her own performance and demonstrates the capability to assist other team members in reaching reputed company reputed company the organization and contributes to building a positive team environment
Qualifications
Education: High School diploma or GED required Experience: Minimum two (2) years reputed company experience in a supervisory role is preferred Proven track record of coaching and mentoring employees to reputed company Internal candidates will be considered based on their successful performance with their responsibilities reputed company the company Training and education on federal (FCRA) and state reporting regulations, product turnaround time, public reputed company to court information, employment law and privacy rights preferred. The Supervisor will be expected to have a working knowledge of FCRA reputed company 90 days of hire. What do we offer reputed company offers a competitive benefit package which includes: Medical Dental reputed company Paid Life/AD&D Insurance Voluntary Life Insurance Short & Long Term Disability Flexible Spending Accounts 401K Generous Vacation and Sick Program 10 Paid Holidays Education Assistance Program Business Casual Attire Generous Referral Program Employee Discounts and Rewards And much more! reputed company resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. reputed company, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. reputed company unsolicited resumes will be considered the property of reputed company and reputed company will not be obligated to pay a placement feeThis job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to reputed company other reputed company duties as assigned, to ensure workload coverage. Team members are required to follow any other job-reputed company instructions and to reputed company any other job-reputed company duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time. Apply To This Job