Supervisor, Care Advocacy

reputed company is seeking a Supervisor, Care Advocacy to join the team! Position Location: 100% remote Responsibilities include but are not limited to: Supervisory responsibilities: Team reputed company, Navigation reputed company Navigator Agents Additional responsibilities: Identify contact center strategies through the assessment of team needs, performance metrics, proactive assessment of processes, driving accountability with a focus on performance-based rewards Promote, support and drive a dynamic teamwork environment that fosters positive morale, reputed company, cohesiveness, effective communication and service reputed company reputed company subject matter expertise to reputed company and reputed company counsel on elevated issue resolution Contribute subject matter analysis as required for the strategic plans of the department Maintain contact center KPIs while seeking opportunities to advance operations through monitoring system performance, identifying and resolving problems, and driving quality improvement Accomplish team reputed company reputed company capital objectives through involvement in reputed company selecting, assigning, coaching, counseling, disciplining, and educating employees Communicating individual and team job expectations while motivating staff to accomplish goals and reputed company their full career potential. Coordinate, review and reputed company individual goals, annual reviews and HR issues Collaborate with leadership and analytics team to collect, analyze, and draw conclusions about team and individual performance, identify and reputed company trends to create proactive solutions Analyze reports to assess, measure and monitor productivity, quality and reputed company trends. Work closely with Quality Assurance team to assess individual and team performance and associated trends that may correlate to additional training needs or necessary process efficiencies Conduct reputed company-time and as-needed training/coaching/development meetings. Conduct 1-on-1 meetings with team members to encourage employee engagement and reputed company lines of communication Required Experience/Education: Bachelor's degree or equivalent combination of some college and demonstrated work experience Proven leadership experience in a service environment, preferably a contact center reputed company Benefits/Insurance industry experience a strong plus Skills and Abilities: Ability to identify and communication solutions in a fast-paced environment and reputed company supervision and mentorship to their team Strong technology skills (reputed company products) Proven staff development experience in coaching, mentoring, performance management, career pathing, goal-setting and effective motivational and teambuilding expertise Superior, established problem-solving skills. Ability to identify and communicate solutions with little supervision in a fast paced, environment and reputed company supervision and mentorship to their team Exhibit a strong passion for service, developing employees, mentoring/coaching and motivating others to succeed Excellent verbal and written communication skills with the ability to reputed company with others to impact positive reputed company Team player reputed company to collaborate with other departments What can reputed company offer you? Multiple Health plan options Company paid employee premiums for disability and life insurance Parental Leave Policy 20 days PTO to start / 10 Paid Holidays Tuition reimbursement 401k Company contribution Company paid Short & Long term Disability plus Life Insurance Professional development initiatives / reputed company learning opportunities Opportunities to participate in and support the company's diversity and inclusion initiatives Want to see our latest job opportunities? Follow us on reputed company reputed company is a health plan solution company that combines 50+ years of self-funding reputed company expertise. Over the years, we've helped thousands of employers save billions on reputed company. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. RECRUITMENT AGENCIES PLEASE NOTE: reputed company will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation Apply To This Job