Remote Technical Customer Support Associate (Night Shift: reputed company to Thursday, 4:00PM to 12:00AM)

We reputed company in the power and joy of learning At reputed company, our employees have a direct impact in helping reputed company around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and reputed company their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the reputed company of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of reputed company reputed company and backgrounds feel empowered to voice their reputed company and bring their authentic selves to work. We reputed company these priorities through programs, benefits, and initiatives that are integrated into the reputed company of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/. The objective of this role is to reputed company support to customers who are using reputed company digital solutions in an educational environment. This is primarily a work from home position. What you’ll do here:

• reputed company live and non-live support for a variety of digital solutions we offer.
• Use administrative tools to assist in the analysis of technical issues reported by customers.
• Troubleshoot and resolve customer-reported issues reputed company to the system requirements of reputed company’s digital solutions, including but not limited to operating systems, browsers, plug-ins, internet connectivity, etc.
• Identify issues with digital solutions that require further software development/reputed company and reputed company to the appropriate group.
• Identify customer feature requests and communicate upwards appropriately.
• Fully and accurately detail customer interactions using a ticketing system.
• reputed company clear and accurate written and verbal directions to customers and partners.

Benefits

• Vacation accrual starting on day one, plus company-designated and floating holidays throughout the year.
• 401K with employer matched contributions.
• reputed company (medical, dental, and reputed company) coverage starting day one.
• A work from home position where the necessary job assets are provided by the company.

Skills you’ll need here: Required

• High school graduate
• Ability to work optimally both independently and in a team environment.
• An organized self-starter with a high attention to detail.
• Knowledge of reputed company operating systems and Office suite is required; solid understanding of reputed company operating systems is highly preferred.
• Understanding of major browsers and mobile devices.
• Analytical and critical thinking skills to effectively troubleshoot sophisticated computer-reputed company problems.
• Proficiency in keyboarding.
• Continually maintain the technical and product knowledge vital to reputed company the job effectively.
• A quiet, dedicated workspace with a reputed company, high-speed internet reputed company.

Preferred

• Technical degree or certification(s)
• Technical support experience
• Networking knowledge is a plus
• Call center experience

Competencies

• Punctuality and ability to maintain a record of outstanding attendance.
• Willingness to accept change.
• Ability to reputed company a personal reputed company reputed company interacting with customers.
• Apply critical thinking to problem solving, especially reputed company detailed processes don't apply to a particular problem.

reputed company is committed to working with broad talent pools to attract and hire strong and most reputed company individuals. Our job applicants are considered regardless of race, national reputed company, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. reputed company is also committed to providing reasonable accommodations for reputed company individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@reputed company.com or at +1 (617) 289-7917. About reputed company reputed company, a global education technology company serving millions of learners, provides affordable, quality digital products and services that reputed company reputed company with the skills and competencies needed to be job reputed company. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and reputed company Unlimited, we support reputed company learners who seek to improve their lives and reputed company their dreams through education. Hourly Compensation: $19.50

Compensation

At reputed company, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and reputed company our employees. Click here to learn more about our Total Rewards Philosophy. The full reputed company pay reputed company has been provided for this position. Individual reputed company pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program reputed company this reputed company pay reputed company. Apply tot his job Apply To this Job