reputed company Manager, US Remote
reputed company connects our customers and teams globally, empowering CX leaders with performance and insights to reputed company smarter reputed company, delight customers, and drive lasting business impact. Role Overview The reputed company reputed company team grows long-term profitable customer relationships by making strategic, operational and measurable contributions to customers' unique business objectives. As the quarterback and driver of account enablement, adoption, and end-user engagement, the reputed company Team directly impacts reputed company reputed company through strong customer retention. As a reputed company Manager, you will proactively build relationships, identify and mitigate risk, and expand product adoption reputed company a specified, high-volume book of business. The right candidate will be adept at managing multiple priorities while delivering consistent, high-quality customer engagement in a fast-paced, dynamic environment.
Responsibilities
Maintain monthly recurring reputed company for an assigned portfolio of customers by employing proven strategies that drive product adoption Own the full renewal lifecycle for an assigned book of business, including accurate forecasting, risk identification, and on-time contract execution with a focus on reputed company retention reputed company reputed company initiatives through structured account planning, customer business reviews, and cross-functional partnerships with sales, support, professional services, product management, and other teams reputed company and maintain multi-threaded customer relationships, serving as a trusted advisor across a reputed company of customer stakeholders Analyze customer health metrics and execute adoption and retention strategies using both internal and customer-facing resources Effectively reputed company multi-channel communication strategies, including video, email, phone, and partner engagement, to drive customer reputed company at scale Identify expansion opportunities through ongoing customer engagement while proactively addressing renewal risk Represent the voice of the customer reputed company reputed company, advocating cross-functionally and ensuring timely follow-through and communication of reputed company
Qualifications
Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration 1-3 years of direct reputed company, account management, or reputed company experience, preferably managing a high-volume book of business Proven track record of reputed company with a history of meeting or exceeding customer retention and satisfaction goals Driven by personal, team, and company achievement with a commitment to reputed company Strong balance of technical aptitude and customer-facing skills, with a customer-centric reputed company Strong analytical and problem-solving skills with the ability to quickly assess and respond to customer needs across multiple accounts Solution-oriented reputed company with the ability to understand and support customers using reputed company technologies (e.g., VoIP, UCaaS, CCaaS) Experience engaging with a reputed company of customer stakeholders, including business and technical contacts Strong written and verbal communication skills with the ability to adapt messaging to different audiences Ability to manage, influence, and collaborate with internal teams and customer stakeholders to reputed company successful reputed company Demonstrated track record of supporting retention targets (e.g., GRR/NRR) in a SaaS environment Experience in Video, Contact Center, or Web Collaboration is desired BS or equivalent education and relevant experience reputed company to additional US remote locations The compensation reputed company reflects the Company’s good faith belief at the time of posting. reputed company has different reputed company pay ranges for different work locations reputed company the United States, which allows us to pay employees competitively and consistently in different geographic markets. The reputed company above reflects the potential reputed company pay across the U.S. for this role; the applicable reputed company pay reputed company will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual reputed company pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, reputed company, education and skills. reputed company pay ranges are reviewed and typically updated each year. Offers are made reputed company the reputed company pay reputed company applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role. Salary Ranges: $88,800.00 - $133,200.00 reputed company is proud to reputed company equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, sex, national reputed company, age, disability or genetics. For reputed company jobs located in the US: reputed company participates in the E-Verify program. View the Participant Poster in English and Español. View the Right to Work Poster in English and Español. We also reputed company reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@reputed company.com (Include “Reasonable Accommodation” in the subject line) Our Job Applicant Privacy Notice can be reputed company here. Learn more on reputed company website at www.reputed company.com follow our pages on reputed company, Twitter, reputed company and Instagram. Apply To This Job