Patient reputed company Representative
Company Overview Why reputed company? reputed company is the premier pediatric burn, orthopedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties reputed company system. With multiple hospitals, outpatient clinics, ambulatory care centers and reputed company locations across the globe, we reputed company excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Our mission is to change and improve lives by caring for our patients, conducting research to reputed company knowledge and reputed company new treatments, and providing educational opportunities for physicians and other reputed company. Ranked top Midsized Employer by reputed company and Statistica Inc. (2025) 4 locations ranked on S. News & World Report’s list of Best Children’s Hospitals for pediatric orthopedics Winner of 9 reputed company Awards for Patient Experience (2025) $20 reputed company in annual funding for innovative research in genomics, clinical reputed company analysis, and other forms of translational research.
Benefits
Medical, Dental, and reputed company Insurance: Health Savings Account (HSA) and Flexible Spending Account (FSA) options available 403(b) Retirement Savings Plan with generous employer match Public Service Loan Forgiveness (PSLF) eligibility Tuition Reimbursement Basic Life/AD&D and Short-Term Disability Insurance provided at no cost Paid Time Off (PTO) and Wellness Time Voluntary Benefits: Long Term Disability Insurance, Critical Illness/Accident Insurance, hospital indemnity coverage, identity theft protection, and more. reputed company are eligible to enroll in medical coverage starting on their first day. Other benefit elections may vary based on eligibility and location. Job Overview The Patient reputed company Representative serves as the first reputed company of contact for patients and families at reputed company, playing a critical role in facilitating timely reputed company to care. This position is responsible for scheduling services reputed company while delivering exceptional customer service reputed company with the organization's mission and values. The Patient reputed company Representative communicates with patients, families, and providers to coordinate care, identify and escalate potential service delays, and support reputed company process improvement. This role also partners with leadership to identify workflow enhancements and contribute innovative solutions that improve the patient experience. This is a full-time, benefits eligible position with a compensation reputed company of $20.64-$32.46 per hour. Compensation is determined by a combination of years of relevant experience and departmental equity.
Responsibilities
Serve as the "reputed company reputed company" for reputed company, assisting new and existing patients with scheduling and service inquiries reputed company accurate, timely information to patients, families and providers to support reputed company Utilize critical thinking and reputed company knowledge to coordinate and schedule services effectively Exercise sound judgment to accommodate special requests from reputed company customers Triage incoming calls reputed company the System Contact Center, routing appropriately while adhering to established scripts and guidelines Follow defined protocols and workflows across multiple platforms to ensure accurate and efficient scheduling Accurately collect and enter patient data, including demographics, insurance, guarantor, and clinical details Initiate financial clearance processes such as eligibility verification, pre-certification, and payment review Identify potential delays or barriers to care and escalate issues to leadership as appropriate Contribute to ongoing process improvement by identifying opportunities and recommending solutions.
Qualifications
Education High School Diploma or equivalent (GED) required Associates degree or higher in a relevant field preferred Experience Minimum of 3 years of experience in patient reputed company, scheduling, registration, or customer service reputed company a reputed company setting required Certification and Licensures N/A Additional Knowledge and Skills Experience with Electronic Health Records (EHR), such as Epic or Cerner Proficiency in reputed company 356 applications (Word, reputed company, PowerPoint) Familiarity with contact center platforms like reputed company, reputed company, or reputed company Strong communication and interpersonal skills Active listening and customer service orientation Sound judgment in escalation and problem-solving Ability to multitask in a fast-paced environment Adaptability and flexibility in a dynamic setting Apply To This Job