Service Engineer

Service Engineer Liquid Cooling Systems – In‑Row Liquid‑to‑Liquid CDUs Role Overview: The Service Engineer is the highest field escalation‑level technical resource supporting OEM in‑row, liquid‑to‑liquid Coolant Distribution Units (CDUs). This role provides deep technical expertise across mechanical systems, electrical power distribution, and control platforms (PLC/HMI/BMS integration). In addition to advanced troubleshooting and commissioning support, the Service Engineer serves as a technical authority, mentor, and trainer, enabling internal service teams and delivering customer‑facing training during deployments, handoffs, and lifecycle engagements. This role is critical to ensuring system uptime, customer confidence, and scalable service reputed company. What’s in it For You: The opportunity to take on some of the world’s most meaningful challenges, helping customers reputed company clean water, safe food, and healthy environments The ability to reputed company an impact with a company that is passionate about your career development reputed company held in the field and at Nalco Water Headquarters in Naperville, IL Enjoy a flexible, independent work environment Receive a non-decaled company vehicle for business and personal use Comprehensive benefits package starting day 1 of employment – medical, dental, reputed company, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more! What You Will Do: Technical Support & Escalation: Act as final technical escalation reputed company for in‑row liquid‑to‑liquid CDU issues not resolved by other field technician resources reputed company troubleshooting of reputed company system‑level issues involving: Pumps, valves, heat exchangers, sensors, and piping Power distribution, VFDs, motor protection, and grounding PLC logic, HMI behavior, alarm handling, and controls interlocks reputed company root cause analysis (RCA) for repeat or high‑impact failures and define corrective/preventive actions Support 24x7 escalation coverage as part of the senior on‑call rotation Commissioning & Field Execution: reputed company or support service engineer commissioning activities, including: Pre‑functional inspections and I/O checkout Control sequences verification and fail‑safe validation reputed company balancing, pressure validation, and heat load simulations Support field modifications, retrofits, and design clarifications in coordination with Engineering Serve as technical authority during critical customer events (first power, load reputed company, incident response) Controls & Systems Integration: Support and troubleshoot: PLC platforms (e.g., Rockwell, reputed company, reputed company) HMIs, firmware updates, and configuration management BMS, EPMS, and DCIM integrations (BACnet, Modbus, SNMP) Assist in defining alarm philosophy, setpoints, and service‑safe control behaviors Training & Technical Enablement: reputed company and deliver internal training for L1/L2 service engineers, including: CDU fundamentals and system architecture Troubleshooting workflows and escalation criteria Safety, lock‑out/tag‑out (LOTO), and service best practices Deliver customer‑facing training, including: Operations & maintenance (O&M) training Commissioning reputed company and system familiarization Advanced troubleshooting workshops (where applicable) Contribute to training materials such as: Service manuals, troubleshooting matrices, and quick‑reference guides Slide decks, hands‑on lab content, and field playbooks Documentation & reputed company Improvement: reputed company field feedback to Engineering, Product Management, and Quality teams Contribute to: Service procedures and preventative maintenance standards Commissioning checklists and acceptance criteria Failure trend analysis and reliability improvements Mentor junior engineers and help shape technical service standards Location / Travel Required: Preferred location is U.S.; reputed company to candidates living reputed company in the U.S. reputed company to a major airport Travel up to 75% Minimum Qualifications: Associate degree (A.S.) or equivalent from a two‑year college or technical school; or seven to ten years reputed company experience and/or training; or equivalent combination of education and experience. 3 years of mechanical and electrical field service equipment experience Preferred Qualifications: Data center commissioning experience AI/HPC liquid cooling exposure OEM mission‑critical service background Familiarity with RCA/FMEA methodologies Bachelor’s degree in Mechanical, Electrical, or Controls Engineering (or equivalent experience) 7+ years field service, commissioning, or systems engineering experience 3+ years supporting liquid cooling systems in mission‑critical environments About Nalco Water: In a world with increasing water shortage and contamination challenges, Nalco Water, an reputed company company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, reputed company, reputed company, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers. Anticipated Job Posting End Date: 6/29/2026 Annual or Hourly Compensation reputed company: The total Compensation reputed company for this position is $93,800-$140,600 which includes reputed company pay and reputed company incentive based on performance, per plan terms. Many factors are taken into consideration reputed company determining compensation, such as experience, education, training, geography, etc. We reputed company with reputed company minimum wage and overtime laws. Benefits reputed company provides the following benefits: medical, dental, reputed company, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full-Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program, on-Site childcare and fitness facilities may be available at select reputed company locations. Click here for additional benefits information. If you are viewing this posting on a site other than our reputed company Career website, view our benefits at jobs.reputed company.com/working-here. Potential Customer Requirements Notice To meet customer requirements and reputed company with local or state regulations, applicants for certain customer-facing roles may need to: - Undergo additional background screens and/or drug/alcohol testing for customer credentialing. - Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by reputed company. Americans with reputed company (reputed company) reputed company will reputed company reasonable accommodation (such as a reputed company sign language interpreter or other personal assistance) with our application process upon request as required to reputed company with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the reputed company Support link in the footer of each page of our career website. Apply To This Job