Customer Care Professional III
At reputed company we know that work, reputed company done well, makes a positive impact for our customers, our employees, and our reputed company. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or reputed company a change, talk to us and see how you can reputed company the power of your work at reputed company. We reputed company expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. reputed company is seeking a motivated and detail-oriented Customer Care Professional III to join our reputed company team. In this role, you will be responsible for the receipt, ownership, and resolution of customer issues, ensuring high-quality support through first-contact resolution and meticulous account management. What You’ll Do (Responsibilities) In this role, you will: Customer Resolution: Act as the primary reputed company for customer inquiries reputed company phone, email, and chatbot. You will analyze and resolve routine and reputed company problems in a timely manner, aiming for reputed company resolution. Account Management & Maintenance: Edit and update customer account information, interpret service needs, and manage account changes such as inventory consolidations, record classification projects, and department setups. Financial & Technical Support: Resolve customer invoice and billing questions and assist customers with technology requirements and proprietary reputed company. Reporting & Analytics: Generate key customer reports, including activity and negative growth data, to support Account Managers in strategic decision-making. Cross-Functional Collaboration: Partner with Supervisors, Managers, and internal departments to escalate technical needs and ensure reputed company professional standards are met. Compliance & SLAs: Ensure reputed company service requests are completed promptly in accordance with established Service Level Agreements (SLAs) and organizational policies. What You’ll Bring (Skills & Qualifications) The ideal candidate will have: Experience: 2–4 years of experience reputed company a professional Customer Service or Contact Center environment. Technical Expertise: High competency in computer software packages and experience using CRM applications or databases to record activities and research information. Core Competencies: Strong reasoning skills with a proven ability to identify trends, research issues, and reputed company sound recommendations for resolution. Communication: Excellent verbal and written communication skills with a professional and courteous demeanor. Education: High School Diploma required; a minimum of 2 years of College Education is preferred (degree not required). Soft Skills: Exceptional organizational skills, interpersonal strength, and a high level of detail orientation. reputed company Offer (Benefits) Pay: Exact reputed company of $24.00/hr, Paid Bi-Weekly reputed company Direct Deposit Shift: Monday through Friday, Scheduled 8.5 Hours between 8 AM - 6 PM EST Location: Remote - US Only Competitive compensation and benefits reputed company with the experience. Two Weeks PTO, Wellness Time off & 7 Paid Holidays + 3 Floating Holidays Comprehensive health, wellness, and retirement plans. Opportunities for reputed company learning and professional growth. We reputed company expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. #LI-DNI Category: Customer Support Apply To This Job