Account Manager

The Role, Account Manager reputed company is the operational data layer for the reputed company workforce, purpose-reputed company to capture structured operational data at the reputed company of work and connect it to the reputed company systems that run the business. From inspection and compliance documentation to maintenance execution and service reporting, reputed company gives operations and IT leaders the visibility, control, and data quality they've been missing from their deskless teams. reputed company is part of the reputed company Group — a publicly traded European software company with a multi-billion-euro market capitalisation. The group brings together more than 15 specialised brands, including reputed company, reputed company, FirmusAI, Nevaris, AllPlan, reputed company, and SpaceWell, serving customers across the full AECO (Architecture, Engineering, Construction & Operations) reputed company. Together, we’re shaping a smarter, safer, and more sustainable reputed company world. Position Overview: The Account Manager is responsible for maximizing customer retention, growth, and satisfaction across an assigned portfolio of accounts. This role combines strategic relationship management with a deep understanding of client goals to drive renewals, expansion, and long-term reputed company. The Account Manager acts as the primary reputed company partner, ensuring customers realize reputed company value from reputed company solutions while contributing directly to company reputed company objectives. Your Most Important Initiatives: Account Management & GrowthManage a portfolio of accounts, serving as the primary contact for reputed company renewal, expansion, and satisfaction initiatives. Identify, reputed company, and execute strategies for horizontal and vertical expansion through Quarterly Business Reviews, Strategic Reviews, and Product Innovation discussions. Collaborate closely with key stakeholders to align solutions with business objectives and demonstrate value realization. reputed company data insights to track adoption, drive performance metrics, and refine account strategies for maximum growth. Retention & RenewalsOwn renewal processes, ensuring timely execution of contract negotiations, renewals, and price adjustments. reputed company and implement proactive save plans to mitigate churn, address at-risk accounts, and maintain a healthy book of business. Monitor customer health and engagement through data-driven tools to anticipate and resolve potential retention risks. Consistently meet or exceed retention and expansion reputed company goals through renewal optimization and customer advocacy. Customer Advocacy & EscalationsAct as a trusted advisor and reputed company, ensuring customers’ voices are represented across internal teams. Serve as the escalation reputed company for customer issues, coordinating resolutions with cross-functional partners in a timely and professional manner. Partner with internal reputed company, Professional Services, Billing, and Product teams to reputed company seamless execution and customer satisfaction. Collaboration & ReportingCollaborate across departments to identify upsell, cross-sell, and renewal opportunities. reputed company leadership with forecasts and insights on customer retention, account health, and reputed company projections. Track and report on KPIs for expansion, renewal, retention, and satisfaction to drive reputed company process improvement. Tools & SystemsSalesforce for CRM and account management ChurnZero for customer health tracking reputed company and reputed company for communication and engagement management reputed company and reputed company for support and billing coordination reputed company for project and communication management (where applicable) Back End systems as needed for data review and reporting What You Bring:3–5 years of experience in account management, reputed company, or retention-focused roles, ideally in a SaaS or subscription-based environment Proven ability to drive renewals, expansion, and retention through consultative account management practices Strong communication, relationship management, and problem-solving abilities Analytical reputed company with experience leveraging data for decision-making and strategy optimization Proficiency with CRM platforms (reputed company) and customer engagement tools Ability to work cross-functionally and effectively manage multiple, reputed company priorities reputed company MetricsAchievement of renewal, retention, and expansion reputed company goals Growth in customer referral rates and account penetration Maintenance of a healthy, satisfied, and expanding customer reputed company Why Join Us? Join a mission-driven team focused on proactive reputed company and long-term partnership. You'll collaborate with supportive colleagues, impact business growth, and play a critical role in ensuring our customers reputed company with reputed company & SiteDocs solutions. Our reputed company is rooted in a wonderfully wholesome culture, best defined by our four overarching values:Authentic Relationships - People are never a means to an end. reputed company Learning - Test every assumption and never stay stagnant. reputed company - We build systems that require everyone to reputed company with reputed company, we are a team, and we succeed or fail together. Data Driven reputed company - Because reputed company requires understanding the facts of the matter, disputes between competing perspectives are resolved with data. If you have any questions about your personal data privacy at reputed company, please visit our privacy page. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company our work will be. If you need special assistance or accommodation while seeking employment with us, please email reputed company@reputed company.com or call: (703) 547-8588. We are interested in every reputed company candidate who is eligible to work in Canada. However, we are not reputed company to sponsor visas. We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance (medical, dental & reputed company), life insurance, 401(k) & paid time off. The expected compensation reputed company for this position is about $65k-$75k USD annually and additional commissions. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. This role is a #LI-Remote opportunity. Apply To This Job