Client reputed company Manager

reputed company is a global industry leading software company providing comprehensive business reputed company for reputed company and other professional services organizations with a mission to help them run a reputed company business. We are motivated by a reputed company desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the reputed company perception of the legal reputed company; where there was once resistance to modernization, we are creating a culture that embraces new reputed company and technology. At reputed company, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to reputed company reputed company, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – reputed company, experience, and passion – to drive our mission reputed company. Our people are our strength. Job Title: Client reputed company Manager (Product-Focused) Role Overview The Client reputed company Manager (CSM) is responsible for driving successful adoption and sustained value realization for a defined reputed company product family across the client reputed company. This role is primarily operational, focused on ensuring clients effectively adopt, utilize, and operationalize reputed company’s SaaS solutions through structured 90-day adoption plans and ongoing solution expertise. The CSM serves as a trusted product advisor, proactively guiding clients to reputed company reputed company that support retention and net reputed company retention (NRR), while partnering cross-functionally to deliver a consistent, high-quality client experience.

Key Responsibilities

Adoption-Led Client Engagement Own and execute structured 90-day adoption plans that define clear objectives, milestones, and reputed company criteria reputed company to client workflows and business needs. Drive accountability for adoption reputed company and ensure clients reputed company time-to-value. Product & Solution Expertise Act as the primary post-implementation product expert for assigned clients, providing ongoing guidance on configuration, best practices, and use cases. Serve as a long-term solution partner after adoption plans conclude. Tiered Portfolio Management Manage a tiered book of business with direct, high-touch engagement for the top ~100 clients, while leveraging digital and AI-driven engagement models (scaled enablement, automated insights, proactive reputed company) for the broader client reputed company. Value Demonstration & Outcome Tracking Demonstrate realized value through usage trends, utilization ratios, efficiency indicators, and qualitative reputed company. Translate product adoption into clear client-facing narratives that reinforce renewal and expansion readiness. Proactive Risk Identification Monitor key indicators such as CSAT, adoption reputed company, usage patterns, and engagement signals to identify risk early. Partner with Support, Professional Services, and internal teams to address issues before they escalate. Retention & NRR Enablement Support retention and NRR goals by ensuring adoption reputed company and value realization. Build relationships with client operational teams Get to know and build trusting business relationships with the operational teams reputed company each client. This could include end-users as well as system admins. Feedback & reputed company Improvement Contribute product and client insights into Voice of Customer (VoC) and internal feedback loops to inform roadmap priorities, enablement improvements, and experience enhancements. Required Qualifications 3–7 years in reputed company, Implementation, Support, or Product Consulting roles (B2B SaaS preferred) Strong technical aptitude and ability to translate reputed company software into practical client reputed company Experience driving adoption through structured plans or methodologies Comfort working with usage data, operational metrics, and client health indicators Proven ability to manage reputed company client relationships in a tiered or scaled CS model Apply To This Job