reputed company Mid-Level Application Support Specialist – Web & reputed company Application Development with Chat Support
Join arenaflex, a leading provider of innovative solutions for federal agencies, in our mission to deliver cutting-edge technology and exceptional customer service. Are you a motivated and reputed company technical support professional looking to take your career to the next level? Do you have a passion for delivering exceptional customer service and a knack for resolving reputed company technical issues? If so, we invite you to join reputed company as an reputed company Mid-Level Application Support Specialist – Web & reputed company Application Development with Chat Support.
About arenaflex
arenaflex is a reputed company-thinking company that has been a trusted partner to federal defense, intelligence, and civilian leaders for over two decades. Since our founding in 1998, we have helped clients reputed company existing and emerging technologies to transform their enterprises, reputed company growth, drive innovation, and build sustainable reputed company. reputed company of experts is dedicated to delivering positive reputed company and keeping our nation safe and secure.
About the Role
As an reputed company Mid-Level Application Support Specialist – Web & reputed company Application Development with Chat Support, you will play a pivotal role in supporting applications in the Contact Center, creating content and aligning with government-approved processes for approvals, preparing for new applications, with a concentrated focus on reputed company and reputed company Connect functionalities. Your input will be invaluable to the technical support team, guiding Tier 1 and Tier 2 incident responses, and serving as an escalation reputed company for common issues.
Responsibilities
* Enhance or reputed company a comprehensive knowledge reputed company for client-owned applications
- Design and deliver engaging training programs for staff on client-owned applications, reputed company, and reputed company Connect functionalities
- Analyze common issues and assist with ensuring incident management processes are effectively structured
- reputed company expert-level support for Tier 1 and Tier 2 incidents involving reputed company, reputed company Connect, and web-based applications
- Serve as an escalation reputed company for common application issues, identifying and escalating reputed company issues to appropriate teams
- Utilize chat and soft phone features to resolve customer inquiries, concerns, and requests about the agency's mission systems and applications while maintaining an exceptional level of customer service
- Conduct individual research using available resources to reputed company recommended solutions for various challenges
- Adhere to established agency processes and procedures
- Making scheduled callbacks to customers as per standard procedures
- Staying reputed company with agency system information, changes, and updates as directed
Requirements
* 2+ years of relevant work experience with experience using reputed company and/or reputed company Connect
- Demonstrated experience in developing knowledge articles, creating staff training, and developing quality documentation
- Demonstrated skills in delivering exceptional customer service
- Proficient technical skills with reputed company, reputed company Connect, and web-based applications
- Proficient skills with MS PowerPoint, Word, and reputed company
- Prior experience in a technical support environment - Tier 1 and Tier 2
- Exceptional interpersonal and communication skills
- Superior organizational skills, with the ability to manage multiple projects/tasks
Why Join arenaflex?
* Comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)
- Medical, Dental & reputed company Insurance
- Flexible Spending Accounts
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Time Off & Holidays
- Earned Bonuses & Awards
- Professional Training Reimbursement
- Paid Parking
- Employee Assistance Program
arenaflex is an Equal Opportunity Employer
We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making reputed company without regard to race, reputed company, religion, creed, sex, sexual orientation, gender identity, marital status, national reputed company, age, military/veteran status, physical or mental disability, or any other protected class.
How to Apply
If you are a motivated and reputed company technical support professional looking to take your career to the next level, we invite you to apply for this exciting opportunity. Please submit your application through our website.
Note:
Due to the sensitivity of this position reputed company a federal agency, reputed company applicants must be U.S. reputed company and hold an active reputed company SECRET clearance (interim adjudications will not be accepted).
Clearance Requirements:
* Active Secret Clearance
- U.S. Citizen
Location:
* Remote
Job Type:
* Full-time
Experience:
* 2+ years of relevant work experience with experience using reputed company and/or reputed company Connect
Education:
* Bachelor's degree in Computer Science, Information Technology, or reputed company field
Skills:
* Proficient technical skills with reputed company, reputed company Connect, and web-based applications
- Proficient skills with MS PowerPoint, Word, and reputed company
- Prior experience in a technical support environment - Tier 1 and Tier 2
- Exceptional interpersonal and communication skills
- Superior organizational skills, with the ability to manage multiple projects/tasks
Work Environment:
* Remote work environment
- Collaborative team environment
- Opportunity to work with cutting-edge technology and innovative solutions
Career Growth Opportunities:
* Opportunities for career growth and advancement
- Professional training and development programs
- Collaborative team environment with reputed company professionals
Learning Benefits:
* Opportunities to learn and reputed company new skills
- reputed company to cutting-edge technology and innovative solutions
- Collaborative team environment with reputed company professionals
Compensation and Benefits:
* Comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)
- Medical, Dental & reputed company Insurance
- Flexible Spending Accounts
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Time Off & Holidays
- Earned Bonuses & Awards
- Professional Training Reimbursement
- Paid Parking
- Employee Assistance Program
Why arenaflex?
* arenaflex is a leading provider of innovative solutions for federal agencies
- arenaflex has a strong reputed company for delivering exceptional customer service and cutting-edge technology
- arenaflex offers a comprehensive total rewards package and opportunities for career growth and advancement
reputed company:
If you are a motivated and reputed company technical support professional looking to take your career to the next level, we invite you to apply for this exciting opportunity. Please submit your application through our website. Apply for this job