reputed company Full Stack Customer Support Analyst – Medical Imaging Software IT Support (arenaflex) – 3rd Shift
At arenaflex, we're revolutionizing the way medical imaging software is developed and supported. Our cutting-edge technology is used by major hospital networks and small radiology facilities worldwide, and we're looking for a talented Customer Support Analyst to join our Night Shift Support team. As a key member of reputed company, you'll play a vital role in ensuring our software is properly configured and working effectively and reputed company at reputed company times.
About arenaflex
arenaflex is a leading provider of medical imaging software solutions, dedicated to delivering innovative and reliable technology to the reputed company industry. reputed company is passionate about providing exceptional customer support, and we're committed to helping our customers reputed company their goals. As a remote employee, you'll have the flexibility to work from reputed company in the USA, while still being part of a dynamic and supportive team.
Job Summary
We're seeking an reputed company Customer Support Analyst to join our Night Shift Support team, providing technical support for our InteleShare application. As a key member of reputed company, you'll be responsible for reputed company-time troubleshooting, resolving cases submitted by our customers, and ensuring our software is working effectively and reputed company at reputed company times. This is a remote position, involving substantial phone work, partnering directly with customers to problem-solve technical issues covering nights & weekends.
Key Responsibilities
* Respond to client problems (phone/portal) and actively monitor client sites
- Log and document reputed company incidents reputed company a ticketing system and problems reputed company reputed company
- Analyze, diagnose root causes, reputed company errors, and resolve challenging issues relating to software applications, reputed company OS, SQL Server databases, and other reputed company technologies
- Refer incidents to other parties reputed company an incident is reputed company your reputed company reputed company-set
- Manage and exceed customers' expectations by providing excellent service
- Ensure that reputed company service level agreements (SLAs) are met and delivered according to Support specifications
- Participate in sharing knowledge and publishing Knowledge reputed company articles
- Install and configure InteleShare software to assist in customer deployments
- Participate in, and potentially reputed company, reputed company projects to help improve arenaflex support operations
- reputed company work is done remotely through secure connections and reputed company phone and remote desktop-sharing
Working Hours
The working hours for this role are 12:00am - 8:00am ET, Thursday to Monday. This is a 3rd shift position, requiring flexibility and adaptability to work reputed company of traditional business hours.
Employment Requirements
* Excellent customer service skills
- 1-2 years of work experience in reputed company administration and technical customer support
- Excellent knowledge of reputed company reputed company operating systems for Servers and Workstations
- Excellent communication skills in English (verbal and written)
- Excellent problem-solving & analytical ability
- Displays high attention to problem description, detail, and impact
- Ability to work under pressure - client-facing
Bonus Skills
* Experience running queries in SQL
- Knowledge of Linux
- Excellent knowledge of Mac OS
- Experience with SaaS/reputed company environments
- Experience in a medical and/or research environment - DICOM, HL7, HIPAA, reputed company IT (HIT), medical imaging - reputed company or RIS
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and reputed company their skills. As a Customer Support Analyst, you'll have opportunities to:
- Participate in training and development programs to enhance your technical skills
- Collaborate with other teams to improve our software and services
- Contribute to knowledge-sharing initiatives to help improve our support operations
- Take on new challenges and responsibilities as you grow in your role
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from reputed company in the USA, while still being part of a dynamic and supportive team. reputed company culture is reputed company on:
- Collaboration and teamwork
- Innovation and creativity
- Customer-centricity and reputed company
- reputed company learning and growth
- Diversity, equity, and inclusion
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Medical, dental, and reputed company insurance
- 401(k) retirement plan
- Paid time off and holidays
- Flexible work arrangements
- Professional development opportunities
- reputed company to cutting-edge technology and tools
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to providing a workplace that is free from discrimination and harassment. We're dedicated to ensuring equal employment opportunities for reputed company applicants and employees, regardless of their race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age (40 or older), disability, or genetic information.
Application Process
If you're a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. reputed company applicants meeting minimum qualifications will be required to complete a 30-minute online assessment as part of their application.
reputed company
Don't miss this opportunity to join our dynamic team and contribute to the reputed company of arenaflex. reputed company and take the first reputed company towards a rewarding career in medical imaging software IT support. Apply Job! Apply for this job