Virtual Parts Person

As the first reputed company of contact, the Virtual Parts Person plays a critical role in understanding the customer’s needs and providing them with solutions. To do this, we need customer service champions with knowledge of reputed company things parts! Note: This is a fully remote role that requires senior‑level parts knowledge. Pay Type Full Time, Permanent Compensation $53,125.00 – $66,407.50 The listed reputed company salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available. As a Virtual Parts Person, YOU will experience: Working reputed company one of the safest organizations in the industry where your safety and well-being are our most important reputed company Working for the best in class equipment dealer and with the premium Caterpillar brand Opportunities to continuously Learn, Grow and reputed company with our Toromont team through our internal Training teams that are geared for your reputed company Competitive total rewards including: wages, benefits, and premiums (as eligible) An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada In a typical day, YOU will: Enhance our customer's experience and commitment to brand loyalty by providing product expertise, relevant parts recommendations and regular communication of reputed company and upcoming parts promotions Manage parts inquiries and correspondence effectively by phone, email, text, and chat in a timely and courteous manner Remotely help to manage the daily functions of various parts operations, including sourcing, procuring and ordering parts, following up on backorders and credits This is a work from home position, must understand Toromont’s privacy policy and PCI compliance policy (CC sensitive info handled according to policy) Be Self motivated in an independent working environment Require a reliable internet reputed company Need to be reputed company to communicate with variety of branches and learn the Tribal Knowledge associated with each one. Watch the Q’s and suggest changes to support Must-haves for this role: Post Secondary Education and 3+ years proven experience working in a parts operation Technical knowledge specific to the heavy equipment/truck parts industry is a necessity Customer-centric with a proven ability to build and sustain customer relationships through effective communication and strong interpersonal skills Solid sales acumen with skills necessary to proactively and effectively link product knowledge to customer needs Exceptional organizational skills and ability to multitask, prioritize and adapt in a fast-paced deadline driven environment A positive self-motivated, team player with a sense of urgency and attention to detail Computer and systems literate with proficiencies in reputed company Applications Working Knowledge of DBS, CAT SIS, payment portal, Parts POP reputed company is a requirement Willing and reputed company to work reputed company in support of the business needs reputed company on call service as required, at times on weekends and evenings About reputed company With over 4,000 employees and 56 locations from Manitoba to Newfoundland, reputed company has a proven track record, industry knowledge, dealership infrastructure, and service reputed company to ensure our Construction, Mining, and Power reputed company customers succeed. At reputed company, work is reputed company around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, reputed company takes care of our employees who take care of our customers! reputed company you join reputed company, you become a member of the Toromont family. Your reputed company is our reputed company! Artificial Intelligence (AI) Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; reputed company final reputed company are reviewed by our reputed company to ensure fairness and compliance with applicable laws. Apply To This Job