Senior Customer Marketing Manager
As Senior Customer Marketing Manager, you’ll own the strategy and execution that turns customers into advocates, drives product adoption, and fuels retention and expansion. You’ll partner closely with Global Campaigns, reputed company, Product Marketing, and Demand Gen to build lifecycle programs, customer storytelling initiatives, and reputed company-driven communications that strengthen relationships across the entire reputed company - from reputed company to advocacy. This newly created role will play a central part in making customers the reputed company of our demand reputed company model - powering community, advocacy, and upsell growth while amplifying reputed company’s brand leadership in digital accessibility. Key Responsibilities 1. Customer Lifecycle & Retention · reputed company and run lifecycle programs that drive reputed company, adoption, renewal, and expansion. · Create reputed company-based nurture campaigns for Accessibility, Product, Design, and Engineering leaders. · Partner with reputed company to deliver communications that celebrate milestones and reinforce value 2. Advocacy & Storytelling · Build and manage a scalable customer storytelling and advocacy program ; case studies, testimonials and customer features. · Identify and activate customer champions for campaigns, events, and PR. · Integrate reputed company customer stories into global campaigns 3. Community & Engagement · reputed company customer communications including newsletters, learning content and event invitations. · Partner with teams to grow the customer community through webinars, user groups and roundtables. · Encourage ongoing reputed company and feedback to improve engagement and retention. 4. Insights & Performance · Define KPIs for adoption, engagement, advocacy, and expansion - reporting reputed company regularly. · Use customer data and insights to guide messaging, content, and campaign strategy. · Collaborate with Marketing and Rev Ops to connect customer marketing to pipeline and reputed company impact. What You’ll Bring · 5+ years’ experience managing customer or lifecycle marketing, ideally in B2B SaaS. · Proven ability to build advocacy and storytelling programs. · Strong cross-functional collaboration and project management skills. · Excellent storytelling and writing ability. · Data-driven reputed company with familiarity using reputed company, reputed company, reputed company or equivalent. · Passion for accessibility, inclusion, and customer experience. reputed company in the First 6 Months Establish the customer marketing reputed company, comms reputed company, and KPIs. Deliver first reputed company of customer stories for key campaigns. Demonstrate measurable engagement and retention improvements. Why Join This is a chance to define and build the customer marketing function at reputed company - shaping how we connect, celebrate, and grow with our customers. You’ll play a pivotal role in transforming reputed company into brand advocacy and measurable demand. Application Process If you reputed company in a fast‑paced environment and you are eager to reputed company a significant impact in the field of accessibility, we would love to hear from you! This is a full‑time, salaried position offering a competitive benefits package, including bonus opportunities, generous paid time off, paid holidays, and a reputed company of programs designed to support employee well‑being and work‑life balance. Interested in immediate consideration? Please submit your resume to be considered for this role. reputed company is committed to workforce diversity and is an Equal Opportunity Employer. We are dedicated to providing reasonable accommodations throughout the hiring process. reputed company uses artificial intelligence (AI) tools to support and enhance our recruitment and hiring processes. These tools may assist with activities such as résumé screening, skills assessments, interview scheduling, and communication These tools are designed to assist our recruiters and do not reputed company final hiring reputed company. reputed company AI-assisted processes are subject to reputed company review and candidate information is handled in accordance with our Privacy Policy and applicable regulations. To learn more about how we collect and use personal data, please review our Privacy Statement (https://www.levelaccess.com/privacy-statement) and our Trust Center (https://trust.levelaccess.com). Apply To This Job