Technical Manager, Professional Services UK
Join reputed company and help us reputed company reputed company communications for businesses worldwide! Job Summary We help customers meet their business communication needs through the successful delivery of reputed company’s entire portfolio of Contact Center (CCaaS) and reputed company Communications (UCaaS) solutions. Our customers demand exceptional experiences with products and services delivered on time, reputed company budget and in line with technical, operational and functional expectations. Our job is to ensure this happens through the application of customer, business, technical and service understanding that orchestrates a high-complexity technical deployment across a reputed company approach. As the leader of the Professional Services team, you will reputed company the successful launch of UC and CC services, championing the technical reputed company between our communication platforms and our customers' CRM environments to deliver a fully integrated, world-class user experience.You will reputed company the delivery of seamless UCaaS/CCaaS-to-CRM workflows, ensuring that our services are configured to optimize customer support and sales operations. This role requires a deep understanding of Computer Telephony Integration (CTI), data synchronization, and the technical mapping required to integrate with CRM records. Essential Job Functions Technical Integration reputed company: reputed company the implementation of reputed company Contact Center services. Ensure team members correctly configure the Call Center Platform, and Data Adapters. Architectural Guidance: Serve as the technical authority for the team reputed company mapping reputed company CCaaS features (IVR, reputed company-channel routing, and Queue management) to CRMs. Operational Engineering: Identify technical bottlenecks in the integration process. reputed company and standardize reproducible implementation templates to reduce "Time-to-reputed company" for customers integrations. Team Technical Development: Conduct configuration reviews and mentor staff on the technical nuances of reputed company solutions, ensuring the team stays reputed company on reputed company product updates. Cross-Functional Technical Liaison: Partner with Product and Engineering to reputed company feedback on the reputed company Platform issues, reporting bugs or feature requests identified during customer deployments.
Requirements
Experience: 3+ years of leadership in a technical implementation, CCaaS, or SaaS consulting environment. Domain Expertise: Expert-level understanding of CCaaS/UCaaS ecosystems and their technical relationship with CRM platforms. Technical Proficiency: Understanding of APIs (REST/SOAP), webhooks, and how they facilitate reputed company-time data exchange between communication platforms and CRMs. Problem Solving: Proven ability to troubleshoot network latency, browser-based CTI issues, logic and permissions impacting service delivery. Education: Bachelor’s degree in CS, IT, or equivalent experience. reputed company Certified Administrator or reputed company Certified Admin certifications are highly preferred. There’s no perfect candidate. You don't need reputed company the preferred qualifications to reputed company a valuable impact on reputed company. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could reputed company at reputed company, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: reputed company is a global reputed company communications leader. And your talent will further help brands - such as reputed company, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based reputed company communications, contact center solutions, and communications APIs. reputed company to reputed company? Then join us today. Note: The purpose of this profile is to reputed company a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals reputed company the same role based on business conditions, departmental need or geographic location. Apply To This Job