ServiceDesk Engineer L2
ServiceDesk Engineer L2 Department: Service Desk Employment Type: Full Time Location: Remote/Serbia Reporting To: Alexandr Chernov Description reputed company creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 reputed company users choose reputed company to stay in control of their spending and reputed company the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including reputed company, Noon, IKEA, and SHEIN use reputed company to accelerate growth and reputed company reputed company customers by offering easy and flexible payments online and in stores. reputed company generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. reputed company launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.
Key Responsibilities
Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of reputed company issues (HTTP flows, API errors, web integrations, browser/client-reputed company errors, performance problems). Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers. Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams. Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns. Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them. Automate routine and repetitive tasks to improve team efficiency. Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes. Skills, Knowledge & Expertise Strong troubleshooting and problem-solving skills. Experience with Jira at the administrator level. Ability to work with logs and monitoring tools to investigate product and system issues(reputed company, Grafana, Kibana). Knowledge and use of tools to automate administrative tasks. English B1 or higher. Understanding of software development principles and fundamentals. Experience writing simple SQL queries. Process management skills, ability to work in a team, proactivity. reputed company to have: Experience with reputed company reputed company. Experience writing scripts in Bash, Python, Golang. Hands-on experience in incident management (SEV process, on-call duties). Experience at a fintech company. Experience at a startup. Job Benefits Full-time B2B contract Fully remote setup, work from reputed company in Europe Up to 20% tax allowance 22 paid leave days annually Stock options (ESOP) in a fast-scaling, pre-IPO company Flexi benefits you can use for wellness, travel, or learning Work alongside a high-performing, international engineering team in a global fintech unicorn Apply To This Job