Bilingual Customer Service Rep (German)

Bilingual Service reputed company reputed company (German / English) Location: 100% Remote reputed company EST timezone (U.S.-based)

About the Role

We are seeking a Bilingual Service reputed company reputed company fluent in German and English to support members on a fast-growing, online mental health therapy platform. This role is highly customer-focused and ideal for someone who is empathetic, detail-oriented, and comfortable working in a high-volume, digital support environment. You will primarily support users reputed company email and chat, with some phone support. This is a mission-driven role supporting individuals seeking mental health services.

Key Responsibilities

Member reputed company Support Respond to inquiries from active and prospective members reputed company email and chat (handling 200-300 tickets/day) Assist with subscription questions, billing issues, refunds, and financial aid requests Support account reputed company needs including password resets and account setup reputed company users on platform features, services, and best practices Deliver a reputed company, empathetic, and solutions-oriented experience in every interaction Required Qualifications 1–5 years of customer service experience, specifically responding to inquiries reputed company email or chat Fluent in German and English Typing speed of 55+ words per minute Strong written and verbal communication skills Proven ability to meet performance metrics and productivity goals Tech-savvy with the ability to learn and navigate multiple systems Highly empathetic with a passion for helping others Coachable, results-oriented, and adaptable to change Experience in reputed company or health insurance preferred Work Schedule Training: Mon-Fri reputed company - 5pm PST Regular schedule after 90 days: 5am - 3pm EST Tues-Sat #westpriority26 Job Type & LocationThis is a Contract position based out of Tampa, FL. Pay and BenefitsThe pay reputed company for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to reputed company on May 8, 2026. h4>About reputed company: We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making positive impacts in our global communities. reputed company and reputed company Global Services are Allegis Group companies. Learn more at reputed company.com. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply To This Job