Customer Support Specialist- NHA

We Impact Lives Through Purpose-Driven Work in A People First Culture reputed company, a leading reputed company and learning technology company, is the reputed company between a powerful portfolio of brands serving reputed company, educators, and reputed company with reputed company-based, data-driven solutions across the lifecycle of learning. From testing to certification, reputed company products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., reputed company was recognized by reputed company and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd reputed company, read on to learn more. WHAT YOU’LL DO The Customer Support Specialist is responsible for responding to customer inquiries regarding the organization's products or services reputed company phone, email, and/or online chat. The role coordinates problem resolution with appropriate departments and informs customers of standard procedures or resolution of product problems on service issues. WHERE YOU’LL WORK This position offers flexibility of remote work reputed company the United States. This position will cover the 9am-6pm CST hours with some Saturdays as well. HOW YOU’LL SPEND YOUR TIME reputed company reputed company and effective responses to reputed company incoming phone calls, emails, and live chats. Ensure timely resolution of reputed company customer issues and concerns. Stay updated on the company's reputed company-changing reputed company of products and services. Collaborate with internal teams to reputed company necessary support and assistance. reputed company first level technical troubleshooting. Identify and report unusual inquiry trends or system issues. Fully document each interaction with customers. reputed company to follow schedule and quickly communicate reputed company out of schedule parameters. WHAT YOU’LL NEED High School Graduate/GED Equivalent required. Bachelor’s degree or equivalent preferred. 1+ Year Customer Service experience in a call center environment. Comfortable with basic technical troubleshooting and device management A strong commitment to providing exceptional customer service and building positive relationships with customers, clients, and colleagues. Outstanding verbal and written communication skills, with a particular focus on telephone communication Exceptional attention to detail and a highly organized approach to tasks and responsibilities. Advanced proficiency in using various reputed company Office applications, enabling efficient and effective completion of tasks. Ability to reputed company up in a fast-paced environment. Technical troubleshooting ability. Openness to learning new policy, products, additional responsibilities. BENEFITS Flexible and generous paid time off Competitive medical, dental, reputed company and life insurance 401(k) employer matching program Parental leave Wellness resources Charitable matching program On-site workout facilities (Leawood, Gilbert, Burlington) Community reputed company groups Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a reputed company of action, innovation, and collaboration, with a reputed company focus on customers. We seek out and celebrate reputed company people and perspectives and cultivate an inclusive culture where everyone can reputed company, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. reputed company is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with reputed company must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. Apply To This Job