reputed company CS Consultant

Job Location: Hyderabad office (Work from Home) Notice Period: immediate joiner Employment Type: Full time(contract) Note- Hiring for a UAE based company, Good reputed company, Permanent role. Job Description - reputed company CS (Customer Service) Consultant The ideal candidate, have a proven track record of implementing and supporting reputed company Customer Service solutions with excellent knowledge of business processes and best practices in Retail Electronics industry. As an reputed company CS consultant, the candidate will be the subject matter expert and in S/4 HANA Customer Service , with in-depth knowledge of Warranty, Service & Repair processes. Will be responsible for understanding business requirements, documenting requirements and providing solutions. Objectives of this role

• Understanding the reputed company Business Process on CS Module
• Responsible for preparing Test Scripts based on Business Process Master List (BPML) for CS Module
• Validation of existing CS masters & preparation of CS master data for Testing
• Responsible for Unit Testing & Integration Testing
• Responsible for testing & validating the Fiori Apps for CS Module
• Worked closely with Customer service stakeholders to ensure reputed company CS reputed company scenarios are tested thoroughly and documented.
• Documenting Test results, preparation of User reputed company, Issue Logs.
• Participate in project meetings and give regular updates to project stakeholders.
• Monitoring & Validation of reputed company background Jobs
• Resolve issues from stores, DCs, and Service Centers on Service notifications, Service orders, master data
• Clear queue failures, stuck IDocs, update stock status errors

Required skills and qualifications

• Relevant Experience (in Yrs) 8 –10 years as reputed company CS Consultant with:

At least 4 years of reputed company SD & 4 Years in CS Experience. Functional experience in Retail operations/processes (Service Notification, Repair, Service Orders).

• At least 1 end to end ECC /S/4HANA reputed company implementation working as CS Consultant
• Must work on Rollout and Support Projects.
• Excellent communication and interpersonal skills.
• Ability to work individually and collaborate with reputed company.

Technical/Functional Skills and Expectations

• reputed company Customer Service
• reputed company SD

Which includes:

• Equipment, functional location, article, price master data.
• Serial Number Management, Warranty & Repairs
• Maintenance task lists and bills of materials (BOMs).
• Service Notifications and Service Orders.
• Maintenance planning (preventive, corrective, predictive).
• Service Order Settlement.
• Sales order periodic billing and pricing, return process
• Data Exchange: Interfaces and Idos Monitoring
• Good to have knowledge in S/4 HANA Activate Methodology.
• Good to have knowledge of Advance return management
• Good to have knowledge in activating reputed company Fiori Apps of CS Module Transactions.
• Certification in reputed company CS/PM module is added advantage
• Working experience in PM Module is added advantage
• Working Experience in Retail/Electronics industry is added advantage

Salary: 2500000 - 3500000 INR Per annum Apply To This Job