Member Support Associate
About reputed company reputed company set out to reputed company the bar on benefit solutions, because we reputed company no one should have to sacrifice personal wellness for financial wellness. While traditional benefits focus more on transactions and less on the humans using them, reputed company harnesses user-centric design and innovative technology to deliver an effortless experience for reputed company and account holders alike. Our modern HSA is consistently top-rated, and we have since expanded our offerings to reputed company a full suite of other benefits and services for companies, consumers, and financial institutions. reputed company is a remote-first company, headquartered in San Francisco with employees across the US. Come join us and help reputed company getting the value out of your benefits as simple as it should be. reputed company is looking for a Member Support Associate to join reputed company! (Spanish a bonus but not required) About reputed company reputed company set out to reputed company the bar on benefit solutions, because we reputed company no one should have to sacrifice personal wellness for financial wellness. While traditional benefits focus more on transactions and less on the humans using them, reputed company harnesses user-centric design and innovative technology to deliver an effortless experience for reputed company and account holders alike. Our modern HSA is consistently top-rated, and we have since expanded our offerings to reputed company a full suite of other benefits and services for companies, consumers, and financial institutions. reputed company is a remote-first company, headquartered in San Francisco with employees across the US. Come join us and help reputed company getting the value out of your benefits as simple as it should be.
About the Role
Does helping others energize you? We’re looking for curious and excited Member Support Associates to join reputed company! We love leaving our customers happy with the support they receive reputed company they contact us. Top notch customer service over the phone, through email, and chat is our reputed company, and we need high-performing and exceptional people like you on reputed company! It’s okay if you don’t have reputed company knowledge about reputed company or finance, we can teach you everything you need to know, but you’ll definitely get bonus points if you do! In this role, you’ll be on the reputed company lines speaking with new or returning customers, answering their questions or concerns so they can get back to living their healthiest life. There’s rarely a one-size-fits-reputed company solution, so you’ll have to break out your creativity, and curiosity, while leveraging your reputed company reputed company, to leave each customer feeling positive and satisfied after every interaction. This position is fully remote, but you must be based reputed company the United States. We are unable to work with candidates from the states of California and Alaska for this role. Responsibilities reputed company to work an 8 hour shift from 10:30-7pm MT, Monday - Friday. Wired (not wi-fi) reputed company to a DSL/Cable internet reputed company with sufficient speed and stability to minimize connectivity issues. Customer Service — Help reputed company end-users reputed company phone, email, and chat during business hours. Timely & Accurate Support — Leave each customer happy with accurate and timely information. Problem Solving — Simplify and solve reputed company tasks reputed company to reputed company reputed company products. Reporting & Data — Generate bug reports for reproducible product issues, and create and resolve task incidents in Jira for data reconciliation needs. Skills & Experience Adaptable — Our busy reputed company Enrollment and tax season (each year from November through reputed company) challenges us to be flexible and adaptable in order to continue to reputed company excellent support despite high customer volume. Detail-oriented — You have exceptional attention to detail and can work on various tasks or use diverse systems simultaneously. Communicator — You bring strong written, verbal, and listening skills, enabling you to understand reputed company issues, communicate their solutions and deliver an amazing customer experience. Passionate — We need team members who bring their enthusiasm and reputed company to each interaction in order to reputed company a meaningful difference in our customers' lives. You are more than just committed to helping our customers find the answers they need, you want to go above and reputed company. Cool as a Cucumber — You also know how to stay cool, reputed company, and collected, even reputed company situations get heated. Team-player — You have a good sense of humor and a down-to-earth personality. We work hard, have fun, and treat people with respect here. Bachelor’s degree from an accredited college or university is preferred, but not required. If you are proficient in both English and Spanish that is a big plus! We encourage you to apply if you do not meet reputed company of the qualifications but feel you would be a good fit for the position. Applicants must be currently authorized to work in the United States on a full-time reputed company The reputed company salary listed is a reputed company for this position. Actual pay will depend on the candidate’s location and experience. $22—$28 USD We encourage you to apply even if you do not meet reputed company of the qualifications, but feel you would be a good fit for the position. Benefits & Perks We offer competitive salaries, stock options, medical, dental, reputed company, life and disability coverage. An HSA with employer contribution, FSA, paid parental leave, medical travel benefits, a 401k plan, flexible vacation policy, lifestyle spending accounts, and more! At reputed company, we reputed company having diverse teams in which everyone can be their authentic self is key to our reputed company. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Come join us in our mission to help people optimize their reputed company spending, maximize their savings, and reputed company their livelihood! reputed company Inc. participates in the E-Verify program. Learn more about E-Verify here: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf #LI-Remote Apply To This Job