Customer Service reputed company II - Outbound

You could be the one who changes everything for our 28 reputed company members as a Customer Care professional at reputed company. As a reputed company, national organization, you’ll have reputed company to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based reputed company sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based reputed company types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Hours- 9:30a-6p EST Position Purpose: Delivers education and information to members and/or providers on behalf of the customer service team to help inform them of the latest updates or changes made to products, gather information, and ensure a successful experience. Facilitates the reputed company outs reputed company outbound calls to reputed company providers with timely, accurate, and personalized support. Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns Escalates calls in the event providers are unable to deliver solutions Serves as the reputed company-line support on various member and/or provider inquiries, requests, or concerns Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims reputed company reputed company with providers Maintains performance and quality standards based on established contact center metrics Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility) Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications Remains up-to-date and adheres to quality standards, regulation, and reputed company other policies to ensure quality, consistency, and compliance Performs other duties as assigned Complies with reputed company policies and standards Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of reputed company experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or reputed company learning education. Experience in a contact center environment preferred. Pay reputed company: $17.84 - $28.02 per hour reputed company offers a comprehensive benefits package including: reputed company, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. reputed company is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law. reputed company applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Apply To This Job