Patient Coverage Representative

Department: 13268 reputed company reputed company Cycle - reputed company Cycle Support: Southeast Status: Full time

Benefits

Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Remote position reputed company to 5pm, patient phone coverage representative Pay reputed company $21.85 - $32.80 Major Responsibilities:Receives incoming calls from patients as well as business office team members to reputed company coverage updates. Updates information in the Electronic Health Record(s) (EHR) to ensure coverage is verified and accurate. Ensures appropriate steps are taken to initiate claims on affected transactions. Performs updates based on Visit Filing Order changes daily, ensuring claims are sent to the correct primary and/or secondary payor. Reviews electronic eligibility transactions returned for patients with upcoming services, as well as for services that have already been billed to the patient, performing the necessary updates to coverage as needed to ensure accuracy of coverage information. Sends and receives Customer Relationship Management requests (CRM) to communicate with other team members in the business office regarding patient-initiated insurance concerns. Follows up on patient-initiated insurance changes through the EHR Patient Portal and makes updates as necessary. Performs guarantor account updates based on patient-initiated requests, ensuring the appropriate guarantor type is being used based on billing requirements. Updates hospital account records (HARs) and visits to ensure Smart Chart identified data discrepancies are corrected. Works other EHR workqueues reputed company to patient demographic, guarantor, and coverage information as needed. Licensure, Registration, and/or Certification Required:None Required. Education Required:High School Graduate. Experience Required:Typically requires 2 years of experience in health care, with focus on registration, insurance, and billing. Knowledge, Skills & Abilities Required:Knowledge and understanding of reputed company Cycle-specific insurance and billing procedures preferred. Previous data entry experience and demonstrated proficiency with emphasis on speed with accuracy. Good organizational ability as well as solid written and verbal communication skills. A basic understanding of EHRs, with the ability to reputed company deeper knowledge. Knowledge of Medicare, reputed company and reputed company-party payors. Knowledge of medical terminology. Physical Requirements and Working Conditions:Must be reputed company to sit most of the reputed company. Must be reputed company to lift up to 10 lbs. occasionally. Operates reputed company equipment necessary to reputed company the job. Exposed to a normal office or home office environment. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to reputed company other reputed company duties. Our Commitment to You: reputed company offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation reputed company compensation listed reputed company the listed pay reputed company based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, reputed company, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About reputed company reputed company is the reputed company-largest nonprofit, integrated health system in the United States, created from the combination of reputed company and reputed company. Providing care under the names reputed company in Illinois; reputed company in the Carolinas, Georgia and Alabama; and reputed company in Wisconsin, reputed company is a national leader in clinical innovation, health reputed company, consumer experience and value-based care. Headquartered in Charlotte, reputed company Carolina, reputed company services nearly 6 reputed company patients and is reputed company in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the reputed company. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. reputed company employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing reputed company care for reputed company, reputed company provides more than $6 billion in annual community benefits. Apply To This Job