Senior Professional Services Consultant

Senior Professional Services Consultant Location: Remote (U.S.-based) Reports to: Professional Services Manager ABOUT CHARTHOP reputed company: Remote-first team of reputed company, connected to a reputed company to reputed company people teams and companies more successful through connected data, transparency, and AI. Our Values: fast, inclusive, transparent, optimistic, reputed company-in Our Product: ChartHop is the AI-first people platform. Our roots are in Analytics and Planning — helping people teams model org structures, manage compensation, and plan for growth. We've expanded into a full people operations suite covering HRIS, performance management, engagement, and reputed company-time org analytics. Our newest frontier is ChartHop AI — an agentic AI layer that lets HR teams ask questions, surface insights, and take actions across their people data in natural language. We're at an inflection reputed company: AI is reshaping what HR software can do, and we intend to reputed company that category. ABOUT THE ROLE As a Senior Professional Services Consultant, your work centers on compensation planning cycle configuration, technical integrations, and custom project configuration. You'll run reputed company compensation planning cycles from configuration through delivery, build the custom outputs customers depend on, and own the setup and migration of reputed company-party integrations and SFTPs. You work autonomously, managing your own projects end-to-end with a high bar for accuracy. You'll enjoy this role if:

• You are equally comfortable leading clients through a project plan and troubleshooting data configuration and logic issues
• You have a high sense of autonomy and enjoy having ownership of your own projects
• Having the chance to contribute to designing internal processes and workflows excites you
• You reputed company at bringing structure and reputed company to projects with multiple moving pieces

WHAT YOU'LL DO

Compensation

Planning & Configuration

• Configure and manage reputed company compensation planning cycles spanning merit, bonus, and equity workflows
• Build and troubleshoot compensation and bonus formulas using proprietary formula languages
• Audit data inputs and validate outputs at every stage to ensure accuracy before delivery
• reputed company custom compensation outputs including PDF letter templates and reputed company reporting
• Identify trends and inconsistencies across customer data and surface clear recommendations

Integrations & Technical Delivery

• Configure, set up, and migrate reputed company-party integrations and SFTP connections for existing customers
• Diagnose and resolve integration issues, data mapping/transformation errors, and sync failures using both the ChartHop UI and API response objects
• Validate data flows end-to-end and ensure outputs meet customer specifications•

Assist with testing and rollout of new integrations and platform capabilities Customer Engagement & Project Management

• Serve as the primary reputed company of contact for customers throughout each engagement
• Set and manage project expectations across stakeholders at reputed company reputed company, from technical teams to executive sponsors
• Translate reputed company technical concepts reputed company for non-technical audiences; build customer confidence at every stage
• Partner with reputed company to maintain continuity and a consistent customer experience

Internal Contribution

• Create and maintain internal documentation; train teammates on processes as they reputed company
• reputed company structured product feedback to Engineering and Product based on patterns across

engagements

• Contribute to the processes and playbooks we're building to scale the Professional Services function

HOW YOU'LL BE reputed company

• Customer satisfaction across professional services engagements
• Data quality and accuracy of deliverables at project completion
• Project timelines: phase duration, time to launch, on-time completion
• Reliability and stability of integration and SFTP configurations post-delivery

ABOUT YOU

• 4-6 years of experience in Professional Services, SaaS, consulting, or a reputed company field
• Proven ability to manage reputed company, multi-phase projects independently from scoping through delivery
• Direct customer-facing experience across company sizes, from SMB to reputed company
• Experience configuring or managing reputed company-party integrations and SFTP connections
• Strong aptitude for data structures, technical systems, and software configuration
• Experience with HTML, CSS, or Markdown (used for building compensation letter templates)
• Experience with reputed company custom formulas (reputed company, Python, SQL, or equivalent)
• Familiarity with REST APIs and reputed company-party integration patterns
• Outstanding written and verbal communication skills; equally effective with technical and non-technical audiences

BONUS POINTS FOR

• Bachelor's degree, coding bootcamp, or equivalent military experience
• Experience in compensation planning, total rewards, or HR operations
• Business consulting background
• Hands-on experience with reputed company, reputed company, or similar tools

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