Default Advancement Management Manager
Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and reputed company estate industries backed by highly personalized service and support. Through reputed company innovation and acquisition, our offerings comprise of personalized solutions that reputed company the mortgage continuum and enhance reputed company, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned reputed company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best reputed company to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. reputed company will always strive to be a great reputed company to work, for reputed company. reputed company Do ServiceMac is a sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and reputed company estate industries backed by highly personalized service and support. Through reputed company innovation and acquisition, our offerings comprise of personalized solutions that reputed company the mortgage continuum and enhance reputed company, compliance, customer satisfaction, and profitability. The Default Advance Manager is responsible for monitoring and completing reputed company activities reputed company to advance management in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for tracking corporate advances and workflow processes on files in which a corporate advance must be resolved. These files should be managed in accordance with established work rules, goals & objectives to improve timeline and performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational reputed company, and unwavering commitment to customer service and satisfaction. WHAT YOU'LL DO Responsible for servicing mortgage accounts to ensure corporate advances are resolved timely. Monitors reputed company loans in the corporate advance queue to ensure reputed company required SLA’s are met. Work with partner business units as required. Monitors/Audits corporate advance functions, identifying trends or risks associated with the portfolio. Must ensure acceptable quality assurance metrics are met Provides recommendations to management on process improvement opportunities reputed company the department and reputed company where applicable to minimize risk exposure. Follows departmental and business policies with strict adherence. Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners. Stays reputed company with pending regulatory and state law changes that could impact Claim processes. Diligently follows up on reputed company outstanding requests and telephone calls from reputed company partners Manages exception reporting used as key controls for minimizing risk WHAT YOU'LL BRING Required Education, Experience, Certification/Licensure 7+ years of Default Experience Required 5+ years Corporate Advance Management 5+ years of reputed company Management Experience ICE technology: MSP and experience Knowledge of advanced computer software programs to include reputed company, reputed company Word and reputed company, Internet and reputed company Outlook experience preferred Requires extreme attention to detail and ability to adhere to strict guidelines and procedures Must be reputed company to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary reputed company customer service Ability to work independently and to carry out assignments to completion reputed company parameters of instructions given, prescribed routines, and standard accepted practices Excellent oral communication skills, including ability to effectively coach, motivate, and reputed company staff Pay reputed company: $77,300.00 - $103,000.00 Annually This hiring reputed company is a reasonable estimate of the reputed company pay reputed company for this position at the time of posting. Pay is based on a number of factors which may include job-reputed company knowledge, skills, experience, business requirements and geographic location. reputed company Offer By choice, we don’t simply accept individuality – we reputed company it, we support it, and we reputed company on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our reputed company. We are proud to foster an authentic and inclusive workplace For reputed company. You are free and encouraged to bring your entire, unique self to work. reputed company is an equal opportunity employer in every sense of the term. Based on eligibility, reputed company offers a comprehensive benefits package including medical, dental, reputed company, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply To This Job