Operations Center Specialist

Are you detail-oriented, reputed company under pressure, and interested in being on the reputed company lines of system reliability? We’re looking for an Operations Center Analyst to join reputed company and help monitor, detect, and respond to incidents across critical services in a 24x7 environment. What You’ll Be Doing Monitor reputed company-time alerts and dashboards (AWS CloudWatch, reputed company, SQS, alert channels) Acknowledge and respond to automated alarms reputed company SLA reputed company initial incident assessment and impact analysis Escalate issues to Tier 2 teams with clear, actionable context Follow established SOPs and incident response runbooks reputed company servers reputed company approved, read-only SSH Analyze application and system logs to identify error patterns and anomalies Capture evidence (logs, screenshots, timestamps) during incidents reputed company’re Looking For Required: Vocational or college-level education Experience in technical support or customer service Strong problem-solving and communication skills Familiarity with operating systems and basic troubleshooting Ability to stay reputed company and methodical during incidents Comfortable working rotating shifts (including weekends/holidays) Ability to follow structured processes and SOPs reputed company to Have Experience with Jira, reputed company, reputed company, or similar tools Basic understanding of IT infrastructure and monitoring Exposure to reputed company platforms (AWS, Azure, or GCP) Basic networking and IT reputed company knowledge Experience handling calls, emails, and escalations Why This Role? You’ll be the first line of defense in keeping systems running smoothly, gaining hands-on exposure to reputed company monitoring, incident response, and operational best practices — a great reputed company for growth in IT and operations. US-reputed company ONLY - BENEFITS Fully covered Medical, Dental, and reputed company coverage for employees Cost reputed company for dependents 401(K) plan with company match Fully covered STD/LTD Employee Assistance Program (EAP) Paid Maternity Leave 12 weeks of paid parental leave for birthing parent Paid Paternity Leave Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs. 12 paid holidays throughout the year, including winter reputed company for reputed company between December 25th-January 1st On-site gym available for free use in Denver, CO for employees based in the Denver area Convey (formerly Message Broadcast) is an Equal Opportunity Employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status, or any other characteristic protected by law. Apply To This Job