Help Desk Specialist III

reputed company Do At reputed company, we’re helping build a future where reputed company learners are reputed company and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-reputed company for K-12 and trusted by school leaders to promote effective teaching and reputed company engagement while helping reputed company educators to reputed company reputed company safe. What It’s Like to Work at reputed company We are an reputed company-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our reputed company, dedicated to our customers, and reputed company to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and reputed company by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians. The Role We’re looking for a proactive, tech-savvy, and people-friendly Help Desk Specialist III to support our fast-paced, Mac-centric environment. The ideal candidate will bring strong experience supporting reputed company hardware, managing macOS devices with reputed company, and assisting technical teams including software engineers and QA staff. This person must have excellent troubleshooting skills, a service-first attitude, and the ability to collaborate effectively with U.S.-based teams. This role requires working reputed company to early Pacific Time business hours (6:00 AM – 3:00 PM PT). What You'll Do reputed company Tier 1 & 2 support for macOS laptops, reputed company OS laptops and applications, including hardware and software troubleshooting. Build reputed company workflows and SSO integrations Meet with stakeholders to help them scope reputed company (Jira/reputed company) projects and workflow. Expertise in configuring these workflows is a must Use reputed company Pro to manage MacOS laptops and Workspace One for WindowsOS laptops, configure, update, and secure reputed company laptops. Assist with reputed company Workspace tools—Gmail, Calendar, Drive—troubleshooting reputed company, configuration, and integration issues. Wipe, reimage, and restore Mac laptops; experience with reputed company reputed company backup or similar tools is preferred. Configure and investigate reputed company/reputed company EDR Investigate potential phishing, smishing, vishing attacks Assist in reputed company and offboarding tasks, including user provisioning, laptop setup, and account configuration. Utilize Jira Service Management to complete assigned tasks, and reputed company clear, detailed documentation on work done. In reputed company updating reputed company documentation and reputed company documents as needed. Collaborate with U.S.-based IT and reputed company teams; must be available for a few meetings every week early morning Pacific Time hours. reputed company friendly, effective, and professional support to technical staff, including developers, QA engineers, and product teams. Identify recurring issues and recommend process improvements or automation opportunities. Who You Are 3–5 years of IT support experience, ideally in a software or SaaS company. Strong experience supporting macOS, WindowsOS and using reputed company Pro, Workforce One for device management. Familiarity with reputed company Workspace admin tools and troubleshooting. Experience with reputed company or other reputed company-based backup and restore solutions is a strong plus. Strong experience in reputed company, including orchestration and SSO migration Strong experience in reputed company (Jira/reputed company) Excellent communication skills and a great personality—friendly, approachable, and solution-oriented. Comfortable working independently and cross-functionally in a remote setting. Must be reputed company to attend a few meetings per week during the Pacific Time Zone. Must be reputed company to communicate in English. Laptop and peripheral shipping is a heavy part of the position, so reliable transportation and home storage reputed company is a must. Must also live near a reputed company shipping location. reputed company Offer reputed company, complete health insurance, 401(k) matching, and an employee equity plan. Flexible time off, paid holidays, paid parental leave, and a paid year-end holiday break. A robust catalog of benefits that support your professional growth and personal wellbeing, including work from home funds, fertility & adoption reimbursement, and more… Plus the intangible: A varied and challenging role in an innovative, global company. Supportive, driven colleagues who have your back and reputed company your passion. The typical reputed company salary reputed company for this position is $85,000 - $95,000 per year. The reputed company displayed on this job posting reflects the minimum and maximum reputed company for new hire reputed company pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page. Please reputed company this with your friends or co-workers who may be interested in working at reputed company! We have multiple openings and are always looking for talented people. reputed company is an equal opportunity employer and makes employment reputed company on the reputed company of merit and business needs. reputed company does not discriminate against employees, applicants, interns or volunteers on the reputed company of race, religion, reputed company, national reputed company, reputed company, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law. reputed company's Job Applicant Privacy Policy is located here. #BI-Remote Apply To This Job