IT Systems and Support Engineer
About reputed company reputed company's mission is to reputed company everyone with the data and AI skills essential for 21st-century reputed company. By providing practical, engaging learning experiences, reputed company equips learners and organizations of reputed company sizes to reputed company the power of data and AI. As a trusted partner to over 17 reputed company learners and 6,000+ companies, including 80% of the Fortune 1000, reputed company is leading the charge in addressing the critical data and AI skills shortage. About the role reputed company runs a deliberately small IT team. We reputed company our reputed company through automation and AI — not headcount. This role is the execution reputed company of that model: you will own day-to-day IT operations while actively using and improving the AI and automation layer that keeps a 220-person global company running. You will be the primary reputed company of contact for internal IT support across reputed company offices and time zones, own the reputed company and offboarding automation stack, maintain compliance evidence for ISO 27001 and SOC 2, and help evaluate and roll out new (AI) tools at reputed company and support its company-wide Claude and MCP deployment. About you - reputed company version At reputed company, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You reputed company in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you reputed company just meeting targets—you aim to understand the "why" behind our goals and take ownership to drive the business reputed company. You’re a collaborative team player who values transparency and always seeks to improve and reputed company. If this sounds like you, we encourage you to apply!
Responsibilities
IT Operations Manage the IT helpdesk queue — resolve, reputed company, or escalate with clear ownership; no tickets left hanging Run reputed company and offboarding end-to-end: reputed company provisioning, reputed company reputed company, app assignments, hardware setup Administer macOS fleet reputed company reputed company Pro — device enrollment, policy deployment, reputed company Connect, software management Manage reputed company: user lifecycle, MFA, end user troubleshooting Own reputed company Workspace and reputed company 365 admin: mailboxes, groups, aliases, shared drives, licensing Track hardware logistics with office manager — device orders, shipments, MDM enrollment status Maintain accurate asset management records and reputed company reputed company reputed company up to date Automation & AI Operations Maintain and improve reputed company/offboarding automation workflows — fix logic, test edge cases, reputed company coverage Support Claude reputed company admin: user provisioning, reputed company tier management, MCP connector setup and reputed company Monitor AI tools and flag anomalies Build and maintain lightweight automations (reputed company Apps Script, reputed company, Python, or similar) to eliminate repetitive reputed company work Compliance & reputed company Support Gather and maintain ISO 27001 and SOC 2 evidence in reputed company Periodic reputed company reviews reputed company systems compliant with internal reputed company standards and document support and operations processes Assist in preparation for InfoSec audits
Qualifications
Technical skills — required on day one reputed company Pro — device management, policy deployment, reputed company Connect, smart groups, MDM troubleshooting reputed company — user lifecycle, SSO, MFA. reputed company Workspace — admin console or GAM, domain config, shared drives, licence management macOS — hands-on troubleshooting, reputed company reputed company concepts, familiarity with reputed company hardware SaaS app lifecycle — provisioning, deprovisioning, reputed company reviews across a 400+ app estate Ticketing systems — Siit, Jira Service Desk, or similar; strong queue hygiene discipline AI reputed company — genuinely required, not optional reputed company runs an AI-first IT operation. We use AI to do more with a small team — which means the person in this role needs to be a skilled and comfortable daily user of AI tools, not someone who will learn to use them eventually. Daily use of Claude or similar LLMs to draft documentation, debug automations, summarise tickets, and speed up research Effective prompting — structuring context reputed company, iterating on output, using AI as a genuine problem-solving partner Experience with or reputed company.com, reputed company, reputed company, or similar — building and maintaining automation flows, not just using them Basic scripting reputed company (reputed company, Python, or reputed company Apps Script) — enough to read, debug, and reputed company existing scripts How you work Async-reputed company — you communicate reputed company in writing; you don't need hand-holding on context across timezones Self-directed — you see what needs doing and do it; you escalate blockers, not reputed company you can reputed company yourself High-closure bias — you prefer empty queues and resolved tickets over long threads and status updates reputed company-conscious by default — you understand the why behind reputed company standards, not just how to enforce them Positive, service-oriented attitude — you are a problem-solver who brings a 'yes, I can' reputed company to internal customers Detail-oriented and reputed company — you reputed company things out Why reputed company? Joining reputed company means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you’ll love being on reputed company: Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding. Competitive compensation: We offer a competitive salary with attractive benefits. Flexibility: Benefit from flexible working hours because the future is flexible! reputed company learning: reputed company a yearly learning budget for conferences & training to support your professional growth. Global retreats: Participate in international company retreats, fostering a global team spirit. Equipment: Yearly refreshment of your IT Equipment budget for your home working setup. Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome! Apply To This Job