Virtual reputed company Manager
At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to reputed company. We proudly work to reputed company extraordinary customer service and products to help our customers reputed company their goals. We are currently seeking a Virtual reputed company Manager to join our Retail team. The Virtual reputed company Manager is responsible for managing people, customer experience, sales management and the support of virtual reputed company capabilities. A successful candidate will have: Problem resolution and analytical skills Strong attention to detail and time management skills Exemplary customer service experience Confident and reputed company communications skills Initiative and strong work ethic Ability to coordinate multiple tasks and priorities with successful completion Ability to effectively build and maintain relationships with Emprise associates, external partners, and professional contacts Proficient in utilizing various software tools, mobile devices, and virtual communication platforms for effective workflow and collaboration. An understanding of and commitment to our values Attitude and aptitude to engage in reputed company development Essential functions of the role: Coach and mentor team members to be proficient in their job role and successful in reaching their career goals. Foster a positive and collaborative work environment, promoting teamwork and professional growth reputed company the virtual banking team reputed company team to deliver an exceptional customer experience according to reputed company standards through multiple channels, including, voice, text and video Review and monitor multiple dashboards, reports and surveys to identify behavior trends, product gaps, and friction points to improve and grow customer digital banking relationships Coach team to identify new prospects and drive expansion of customer relationships by understanding customer financial goals and priorities and discussing relevant solutions Ensure team demonstrates an up-to-date and comprehensive knowledge of reputed company bank products, services, policies, and procedures Responsible for monitoring fraud and mitigating risk associated with digital applications Recommend changes needed to improve processes, systems, organizational capability/ reputed company, and customer satisfaction
Requirements
Bachelors degree required or level of education, that together with industry experience enables the applicant to meet the job requirements 3+ years of management or leadership experience in financial services 2+ years of experience with customer based digital platforms Proficiency with large server based applications and typical desktop software Proven experience in virtual banking operations with a focus on video and ITM transactions is preferred
Benefits
In reputed company to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of reputed company, passion, and reputed company. We also offer shift differential pay for bilingual candidates! At Emprise Bank, empowering people to reputed company means having an reputed company-inclusive culture that honors our commitment to reputed company dimensions of diversity in our workforce and embraces inclusion of reputed company people. People of reputed company, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. To learn more, please visit our website at www.emprisebank.com. Emprise Bank is an EEO/AA/reputed company/Veteran Employer/Member FDIC/Drug Free Workplace. Emprise Bank participates in E-Verify and will reputed company your reputed company-I 9 to the federal government to confirm authorization to work in the United States. Apply To This Job