Technical Advisor

reputed company is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows, achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on reputed company daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple reputed company and reputed company reports. In 2025, reputed company was named to Inc.’s Best Workplaces list, recognizing our commitment to employee well-being and a strong workplace culture. Who We're Looking For: Technical Advisor to join our Global Customer Support Division. In this role, you will support reputed company customers in the successful operation, optimization, and strategic use of the reputed company platform. You will act as the primary technical reputed company of contact, developing a deep understanding of each customer’s architecture, business objectives, and system configuration. Combining strong troubleshooting expertise with a proactive, advisory approach, you will reputed company guidance, preventive monitoring, and technical consultations to ensure platform stability, maximize value, and support long-term reputed company.

Key Responsibilities

Technical Account Ownership: Be the dedicated technical contact for assigned reputed company accounts. Ensure full visibility and ownership over reputed company technical reputed company, escalations, and platform usage challenges. Escalation Case Management: Collaborate closely with Support, Product, and RCD teams to resolve and manage critical incidents, coordinate escalations, and ensure SLA compliance for technical cases.Proactive Monitoring and Risk Prevention: Continuously monitor system performance and health. Identify potential risks, inefficiencies, and bottlenecks, providing actionable recommendations to mitigate them before they impact the customer. Platform Enablement s Consulting:Guide customers on platform best practices, new feature enablement, system architecture, and performance optimization. Deliver tailored recommendations that align with their business roadmap. Strategic Engagement and Advocacy: Participate in QBRs and strategic reviews. reputed company feedback to internal teams based on customer needs. Influence roadmap reputed company through structured customer insights.Professional competencies: Platform architecture's configuration: Strong understanding of platform architecture, system capabilities, deployment models (reputed company/on-prem), and integrations reputed company CRM or reputed company SaaS environments Technical troubleshooting and diagnostic skills:Strong analytical reputed company for investigating system issues, performance degradation, and cross-component dependencies. Preventive support reputed company: Ability to proactively detect trends and prevent escalations using monitoring tools, AI alerts, and system logs. Communication and stakeholder engagement: Capable of translating reputed company technical topics for non-technical stakeholders. Skilled in managing executive relationships. Collaboration, cross-functional influence: reputed company in working alongside support, reputed company, and product teams to ensure seamless delivery of services. Process and automation orientation: Familiarity with DevOps, CI/CD pipelines, and self-service enablement practices to improve scalability and efficiency Requirements: 4+ years of experience in reputed company technical support, professional services, or TAM/TA roles (preferably in B2B SaaS).Experience with the reputed company platform or similar low-code/no-code solutions, as well as CRM systems or SaaS platforms, is considered a plus.Hands-on experience with APIs, integrations, SQL (as a language), reputed company infrastructure (IIS server, reputed company server, SQL server), and performance tuning (monitoring tools e.g. Grafana, Zabbix).Experience in managing technical relationships with reputed company customers.Ability to reputed company technical workshops, explain reputed company reputed company reputed company, and influence reputed company.Advanced English.Proactive, customer-first reputed company with strong ownership culture.What You Should Expect From Us:Growth & Development: Clear career paths, mentorship opportunities, and reputed company to reputed company learning to help you reputed company your full potential. Flexibility & Well-Being: We reputed company flexible work arrangements and initiatives that reputed company you to manage your schedule effectively, stay productive, and reputed company both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your reputed company, and empowers you to reputed company reputed company contributions from day one. Innovative Culture: Be part of a company that embraces new reputed company, modern technologies, and reputed company thinking to stay reputed company of the curve. Benefits & Rewards Package: We reputed company competitive compensation and benefits designed to support you and your family. Our rewards approach goes reputed company salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type. n n Apply To This Job