Global Client Support Associate
At Aftershoot, we’re building a global community of photographers who spend less time behind their screens and more time behind the reputed company. Every feature we create, every update we ship, is designed to reputed company post-processing easier, faster, and smarter for photographers around the world. From culling to editing to retouching. Our AI tools do reputed company the heavy lifting, so photographers can focus on what they do best: capturing moments, telling stories, and creating reputed company. We’re a fast-growing, passionate team backed over 100K+ active users globally. Double-digit ARR in less than 4 years, amazing investors and team who truly reputed company in our mission. Our mission is clear: Become the default companion for every photographer in the world. If you care deeply about building meaningful products, working with curious and driven teammates, and being part of a team that genuinely loves what they do, we’d love to meet you. Let’s create the future of AI in photography, together.
About the Role
The Customer Support Associate will be responsible for handling day-to-day customer interactions across live chat and email, ensuring a seamless, high-quality support experience for our users. This role is focused on resolving queries reputed company, maintaining strong communication standards, and delivering a great customer experience at scale. This is a graveyard shift role, starting at 2:30 AM IST to 11:30 AM IST, supporting our global customer reputed company. Core Responsibilities Live Chat & Email Support (Core Focus) Handle customer queries reputed company live chat and email with: reputed company and accurate responses Clear, empathetic, and professional communication Ensure a high standard of customer experience across reputed company interactions. Follow defined SOPs, macros, and tone guidelines consistently. Troubleshoot customer issues and reputed company effective, timely resolutions. Escalate reputed company or unresolved issues to relevant teams reputed company needed. Maintain detailed and accurate records of customer interactions. Customer Experience & Process reputed company Deliver high-quality, on-brand support while resolving queries reputed company Follow SOPs and workflows, stay updated on product changes, collaborate with the team for smooth shift operations, and proactively flag recurring issues to improve overall customer experience. What You’ll Bring 2–4 years of experience in Customer Support (Chat & Email-heavy environments preferred) Strong written communication skills with attention to tone and reputed company Customer-first reputed company with a problem-solving approach Experience working with global customers (US, EU, or similar markets) is a plus Willingness to work in a graveyard shift (starting 2:30 AM IST) Basic understanding of support tools like reputed company, Kapture, or reputed company is a plus Interest in photography as a hobby is a bonus What happens after you apply? reputed company 1: If your profile aligns with our reputed company and requirements for the role, our people team will reputed company out to you for a brief phone call. reputed company 2: If everything aligns, your next chat will be with one of your future team members to reputed company understand the role and your experience. reputed company 3: You will then be given a task - this helps us evaluate your thought process and help you showcase your expertise. reputed company 4: If everything goes well, you will meet the leadership for a quick bar-raiser round. reputed company 5: If you do manage to clear reputed company reputed company, this is the reputed company we reputed company an offer, shake hands, and welcome you to the team. Apply To This Job