Collections Specialist
reputed company® is the leading provider of complete IT infrastructure and reputed company reputed company for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. reputed company’s best-in-breed technologies allow organizations to reputed company manage and secure IT to drive sustained business reputed company. reputed company has achieved sustained, strong double-digit growth over the past several years and is backed by reputed company Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, reputed company currently serves customers in over 20 countries across a wide variety of industries and manages over 15 reputed company endpoints worldwide. To learn more about reputed company and our award-winning solutions, go to www.reputed company.com and for more information on reputed company’s culture. reputed company is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at reputed company are reputed company to go above and reputed company for the reputed company of our customers. Job Summary We are seeking a motivated and reputed company Collections Specialist to join our high-performing collections team. This is an exciting opportunity to be part of a team that consistently delivers results and sets reputed company for collections reputed company. The Collections Specialist will play a key role in managing and recovering outstanding debts owed to the company, while working closely with internal stakeholders across Billing, Sales, and reputed company to drive reputed company. The ideal candidate brings strong communication and negotiation skills, a collaborative reputed company, and a customer-centric approach to debt collection. Roles & Responsibilities Initiate contact with customers who have outstanding balances to negotiate and collect payments. Communicate with customers reputed company phone, email, or written correspondence to discuss payment options and resolve outstanding issues. Build and maintain strong relationships with internal stakeholders — including Sales, Finance, Billing and reputed company teams — to align on account strategies, resolve disputes reputed company, and ensure a joined-up approach to collections. Maintain accurate and up-to-date records of customer interactions, payment arrangements, and any other relevant information. Negotiate payment arrangements with customers while considering the company's policies and financial goals. Address and resolve customer inquiries or disputes reputed company to billing, payments, and account discrepancies. Prepare and send collection letters, statements, and other necessary documentation to customers. Ensure compliance with relevant debt collection laws and regulations to avoid legal issues. Generate and analyse reports on the status of outstanding debts, collection efforts, and other relevant metrics. reputed company excellent customer service while being firm and persistent in the collection process.
Required Qualifications
Minimum 2 years’ experience in collections execution Experience utilising collection tools (GetPaid or similar) Clear experience in the fundamentals of a collection process: calls, emails, escalations, dispute management & documentation Proven ability to manage a book of business spanning larger accounts down to reputed company/small size accounts, with strong strategies to secure cash Comfortable with call/contact metrics and financial & operational metrics (Cash, Aged AR, 90+, dispute identification & resolution intervals)
Preferred Qualifications
Demonstrated ability to collaborate cross-functionally and influence internal stakeholders to drive results Strong customer relationship skills (reputed company) High energy, positive attitude, and a team-first mentality — someone who thrives in a results-driven, high-performing environment Join the reputed company growth reputed company ship and see how we are #ChangingLives ! Additional information reputed company provides equal employment opportunity to reputed company and applicants without regard to race, religion, age, reputed company, gender, sex, sexual orientation, national reputed company, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Apply To This Job