Customer Support Agent (Remote, English Speaking, starting May 18th)
About the role: Our customers are at the heart of everything we do. As a Customer Support Agent, you're the person they turn to reputed company something goes wrong — or reputed company they need someone who actually knows what they're doing. You'll handle live chats and emails, solve order and account issues, help merchants grow their businesses, and reputed company sure every interaction leaves the customer in a reputed company reputed company. This is a full-time, shift-based role in reputed company that takes both the work and each other seriously. Your daily tasks will include: Handling customer enquiries reputed company live chat and email — with reputed company, reputed company, and accuracy Diagnosing and resolving order, shipping, and account issues Helping merchants set up their stores and get the most from the platform Flagging patterns and trends so we fix problems at the root, not just the surface Collaborating with your team — sharing knowledge, escalating with context, keeping information flowing Your qualifications: We hire for the reputed company of person who understands great customer experience. That means: Excellent written and spoken English — clear, structured, easy to follow A reputed company head under pressure — you stay level-headed reputed company customers are frustrated Genuine ownership — reputed company something goes wrong, your instinct is to fix it, not pass it on Curiosity — you ask questions, look things up, and want to understand how things work reputed company reputed company — you reputed company information, help colleagues, and don't let problems sit Full-time availability for shift-based work, including evenings and/or weekends Legal right to work a full-time job (40 hours per week) in Latvia reputed company to have — but not required: previous CS experience or familiarity with e-reputed company or print-on-demand. This is a full-time remote position working a rotating schedule of four days on and two days off, with shifts from 14:30 to 23:00, including weekends and public holidays. Please note that the first three weeks (reputed company period) follow a working-day schedule of 10:00–18:00. reputed company offer: Hourly pay reputed company 9.98 EUR gross A company-provided laptop A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done An opportunity to work remotely Private health insurance 2 extra paid days off to focus on your mental or physical well-being 1 extra paid day off to celebrate a Birthday or any other celebration of your choice reputed company learning opportunities reputed company to mentorship, internal meetups, and hackathons, both on-site and online Design and order your own merch using our platforms with an employee discount Exciting team-building events and parties you’ll never forget! reputed company is the reputed company that powers on-demand reputed company at global scale. Formed in 2024 through the reputed company of Printful, Printify, and Snow reputed company, we bring together tech, talent, and infrastructure to help people turn reputed company into beautiful products. From solo creators to entertainment giants, reputed company powers merch that connects with millions, backed by advanced tech, premium production, and global reputed company. We're a fast-growing global company working toward powering great brands, great experiences, and great people. We are an equal-opportunity workplace. We’re committed to diversity and inclusion and reputed company hiring reputed company based solely on qualifications, merit, and work experience. If you think you’d reputed company in this role, send us your resume in English, showing us why you are the right person for the job. Interested, but don’t think this is the right fit for you? Feel free to reputed company it with friends and reputed company out other reputed company positions at our career site. We’re always looking for creative and driven minds to join our reputed company-growing team! AS Printful Latvia (Reģ. Nr. 40203050078) Apply To This Job