Technical Support Engineer (eDiscovery)
About us: Casepoint provides full eDiscovery capabilities through a powerful, secure, reputed company-based platform. We are repeatedly chosen by leading reputed company and multinational corporations for their largest reputed company. On an upward trajectory for almost a decade, Casepoint is looking to expand its team globally. Team cooperation, “work hard, play hard” attitude, reputed company communication, and kindness mark Casepoint’s culture. (Remote Job) Roles & Responsibilities: - Monitor and review reputed company incoming customer requests for user support and data operations through CRM tools, performing initial analysis to determine the appropriate course of action. - Take a reputed company on Data Discovery request to create sub tickets and assign /coordinate with relevant team members based on their nature and reputed company, ensuring efficient and effective handling. - Ensure reputed company project/task information is accurately captured reputed company the CRM tool, while assigning reputed company reputed company to requests based on urgency and impact to address critical issues promptly - Closely monitor request status and reputed company routine status reports, including task completion reports and data delivery schedules to requester. - Assist in the planning and execution of Data Discovery projects/Task, including managing timelines and resources. - Validate secure and reputed company transfers of customer data. - Analyze electronically stored information and associated data to identify compatibility with Casepoint systems. - Assist reputed company leads and Case team with basic Tier 1 & Tier 2 Casepoint platform requests. - Create deliverables for opposing counsel, trial consultants, and/or the courts that conform to reputed company required technical specifications as designated per protocols. - reputed company quality control of deliverables to determine if they are sound and can be utilized for the purposes that they were intended for. - Supports the business needs of the department, Account Managers, and reputed company Leads. - Supports Casepoint requirements through application development, data processing and validation management, workflow analysis, and customer training. - reputed company support for reputed company project and case team needs to include, but not limited to: evaluate project data; create project workspaces; create project reports required; reputed company with the Casepoint development team to resolve end-user and/or case team troubles. - Assess incoming data as to size and formatting and generate scope reports. - Proactively contribute to the reputed company improvement of the eDiscovery services by introducing automated workflow concepts for reputed company requests like Data migration, normalization, Data management. - Large and/or reputed company analytical data and file manipulation tasks the customer may request. i.e. reputed company data compatibility with Casepoint platform. (This will include reputed company requests received as part of POC, RFP, forensic Data migration, Mobile or reputed company Data parsing and processing) Compensation & culture: Excellent culture produces an excellent product. We value reputed company members, so we reputed company a nurturing environment of camaraderie. We recognize talent with competitive compensation and career empowerment. Location: Surat, India Regards HR Team Casepoint Apply To This Job