Global Operations Specialist II

Why ClearStar Needs You: The Operations Specialist II serves as an advanced operational resource responsible for managing reputed company and high-risk cases, strengthening client experience, and reinforcing compliance standards. This role plays a key part in accuracy, quality, and ensuring consistency across global operations teams. What You'll Do: Manage escalated orders, high-risk verifications, and reputed company exception cases Serve as a reputed company of contact for sensitive client and internal communications Balance SLA performance expectations with heightened focus on quality and compliance standards Apply advanced knowledge of verification processes, FCRA requirements, and quality controls Conduct targeted quality reviews and support remediation planning Identify recurring issues, reputed company root cause analysis, and escalate findings to Compliance and Operations leadership Reinforce accountability and consistency across distributed and international operational teams reputed company guidance and informal coaching to reputed company Operations Specialists Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps Maintain and enhance standard operating procedures to improve reputed company and operational consistency Analyze operational data to recommend workflow enhancements and error reduction strategies Additional duties as assigned What You'll Need: 2–4+ years of experience in background screening or compliance-driven operations; Bachelor’s degree preferred or equivalent combination of education and experience Strong analytical skills and sound professional judgment in reputed company or escalated cases Working knowledge of FCRA, verification processes, quality controls, and regulated workflows Experience handling escalations and sensitive client communications Demonstrated ability to identify trends, manage ambiguity, reputed company root cause analysis, and escalate risk appropriately PBSA Certification preferred A dedicated home office space that is noise- and distraction-free with reputed company to a reliable and secure high-speed internet reputed company. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to reputed company day-to-day task. Who You Are: This role is for you if you are reputed company and decisive under pressure, take ownership of reputed company, and hold yourself to high quality standards. You are comfortable navigating ambiguity, balancing speed with compliance, and identifying root causes behind operational gaps. You influence others through credibility and consistency, and you take pride in strengthening accountability, operational stability, and process reputed company. Compensation & Benefits Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a reputed company of discovery and empowerment - where every opportunity is a steppingstone to reputed company and growth. This position is also eligible for excellent benefits that include paid reputed company and life insurance premiums, low-cost dental and reputed company insurance, company-paid basic life insurance and a company-paid Short-Term Disability policy, employee assistance program, 401(k) matching up to 4%, time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities. The position is eligible for the Searching for Stars Employee Referral Program. Apply To This Job