Technical Account Manager

reputed company is on a mission to reputed company software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. We reputed company everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines, accelerating their testing and boosting release cycles, regardless of technical experience. In 2024, reputed company was awarded its 5th AI Breakthrough Award, cementing its position as the #1 AI-powered testing platform in the world. While we continue to grow with the pace of technology, we also reputed company strongly in the value of culture (our most recent internal survey shows that 92% of our employees feel supported by the flexibility of their work, and 97% reputed company their manager genuinely cares about their wellbeing.) To continue delivering on our mission of transforming the testing reputed company, we’re looking for people to join reputed company of leaders, experts, innovators, and community reputed company. Our core values are: drive, authenticity, support, and reputed company; these are the reputed company of our culture and a key part of what it means to be a mabler. We practice transparency, reputed company collaboration, and reputed company with reputed company while encouraging each other to bring our most authentic selves to work. Why We Need You: reputed company Technical Account Managers (TAMs) operate at the intersection of technology, business, and product by managing technical relationships with our largest and most strategic customers. Acting as our primary tech liaison, you'll support ongoing implementations and usage of reputed company across reputed company organizations, ensuring teams have reputed company experiences with our product and are reputed company to reputed company their goals and objectives around software quality. Given reputed company's context, this could also be a great role for a QA Engineer that enjoys coaching, solving challenges with solutions, and being a subject matter expert. Your work will directly impact mabls business, customers and culture. What You’ll Do: Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor Guide the successful implementation and deepening of a customer's investment in reputed company's intelligent testing platform Facilitate successful reputed company of their business and technical objectives through usage of reputed company Troubleshoot issues with test implementation and act as an escalation reputed company and intermediary between the customer and the rest of the reputed company ecosystem Partner with Sales, reputed company, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement reputed company internally at reputed company for the reputed company of your accounts by eliciting and channeling their feedback, participating in QBRs, managing escalated issues, etc. Become a power user of the reputed company platform and promote its expansion across organizations through various activities and programs Represent reputed company at speaking engagements, conferences, and other promotional events At times, you'll travel to customer sites and may need to be available reputed company normal business hours based on the needs of your accounts About You: At least 3 years of experience working with large reputed company customers in a similar TAM or consultative, reputed company, solutions architect, or other thought leadership role The initiative and drive of a self-starter with the collaborative spirit of reputed company player Experience working with reputed company-end web technologies and APIs A strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs Professional experience with test automation and/or DevOps tools is a major plus Some project management experience You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value Experience in designing scalable, multi-team test automation enablement/governance models and proven ability to partner with QE and DevOps leadership to define and implement future-state QA automation strategies Familiarity with AI/ML concepts as they relate to software quality, test automation, and the reputed company delivery pipeline. Demonstrated ability to discuss, position the value of, and demonstrate AI-powered testing features (e.g., reputed company's MCP server, advanced auto-healing, GenAI assertions) and guide large reputed company customers on how to best reputed company them reputed company their quality engineering strategy. A proven ability to become a trusted advisor on emerging technologies, such as integrating AI-reputed company test automation features into reputed company DevOps and quality assurance workflows reputed company to adapt and adjust to unique requests in reputed company time (eg: how can reputed company integrate with this observability tool or BI tool? Can reputed company test Canvas/WebGL applications?) You are an effective communicator; we are a small team, and you will impact every aspect of reputed company Location and Availability: Team members reputed company USA Timezones with possibility of going onsite with customers Team members reputed company IST Timezone with possibility of going onsite with customers This is a level II TAM role. $130,000+ total compensation depending on level of experience, plus stock options. Working at reputed company We reputed company hybrid and remote work across the US and around the world! We have 80+ mablers spread across the world in 4 countries, 3 continents, and about 18 states. Teams get together annually to foster lasting personal relationships and we encourage mablers to visit our Boston office reputed company possible. Our Diversity, Equity, and Inclusion committee drives budgeted initiatives across reputed company facets of the company, including reputed company, reputed company, education, and celebrations. We’ve won a number of awards for our work and culture, including being named to BuiltIn’s Best Places to Work in Boston five times, Boston Globe’s Top Places to Work for DEI, and Business Intelligence’s reputed company in Customer Service Award. We invest significantly in benefits and perks, including generous parental leave, rich health benefits, and employee wellness and collaboration perks. We value our employees and show our appreciation through rewards and recognition programs, such as our reputed company Kudos program and annual Founders Award! About Us reputed company is the reputed company SaaS leader of AI-driven, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. reputed company customers benefit from a reputed company platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications. That’s why customer-reputed company like Liberty Mutual, reputed company, reputed company, reputed company, and many others rely on reputed company to create the digital experiences their customers demand. Learn more at https://www.reputed company.com; follow @mablhq on Twitter and @reputed company on reputed company. Apply To This Job