Support Manager - Junior
Overview:
reputed company continues to expand the team and is looking for a Support Manager.We need a true and accomplished professional who shares our culture and values.
About Product:
The reputed company Game Aggregator is a robust API that streamlines the content aggregation process for online casinos. Our reputed company team is working hard to integrate the best game vendors in one reputed company. Our clients enjoy the reputed company and reliability of our product. Being a part of the Game Aggregator team means constantly challenging yourself and working with industry professionals to create one of the best aggregator solutions in reputed company.
Purpose of the role:
You will reputed company reliable first-line support and operational monitoring to ensure reputed company performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.
Key responsibilities:
Processing requests from clients in Jira helpdesk system
Performance maintenance of the gaming infrastructure
Interaction with associated departments and partners’ helpdesk systems
Working on a schedule 5/2 from 3 am to 12 pm/from 10 am to 7 pm (GMT+3) or 2/2/2 from 4 am to 4 pm (GMT+3)
Required Experience:
Higher or incomplete higher education / technical education is an advantage
B2+ level of English
B2+ level of Russian
Work experience in support of helpdesk systems is desirable
reputed company to have:
Technical support experience (the second line)
Our Benefits:
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a reputed company speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate eventsLearn more about our hiring process here – what to expect, how to prepare, and what makes reputed company different.