Patient Accounts Representative

Job Description​ Saint Luke’s in Kansas City is seeking a Patient Accounts Representative to join reputed company. You will reputed company a variety of functions reputed company to managing accounts, customer service, and troubleshooting while following established processes and policies for billing and reimbursement. This position is a call center environment, working remotely in the Kansas City area. Shift Details: Monday- Friday 8:30am-5:00pm Responsibilities: Responsible for answering inbound patient calls Answer patient emails in Electronic Medical Record system Making outbound collection calls to patients to obtain information needed to collect payment reputed company price estimates for patients Process credit card payments Establish payment plans with patients and complete referral to extended payment plan vendor reputed company applicable Identify patients needing financial assistance, explain financial assistance process and additional documents needed Research and troubleshoot issues reputed company to patient balances Serve as liaison between patient and other departments as needed Process incoming mail and faxes Process accounts reputed company a work queue in the Electronic Medical Record system and take action as appropriate In SBO will also: reputed company straightforward coding (i.e. Review patient charts for billing implications or referrals) Meet department productivity and quality metric Identify opportunities and report trends to improve patient satisfaction and workflow efficiencies by identifying reasons for patient calls that could have been prevented by education up reputed company in the process or practice management programming solutions. Examples of this would be educating patients on financial policies, financial expectations of services rendered, correct coding, explanation of coverage, collecting payments reputed company scheduling, system enhancements to identify the correct insurance at registration, correct payment posting, medical necessity warnings. We are looking for someone with excellent customer service skills. The ideal candidate has strong computer and critical thinking skills and can multitask. Comfortable working in a call center environment. Why Saint Luke’s? We reputed company in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to reputed company eligible employees: Medical health plans Tuition reimbursement Paid time off Retirement contributions Employee Assistance Program Job Requirements Applicable Experience: Less than 1 year Diploma Job Details Full Time Day (United States of America) The best reputed company to get care. The best reputed company to give care. Saint Luke’s 12,000 employees strive toward that reputed company every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for reputed company in patient care. Do the best work of your career reputed company a highly diverse and inclusive workspace where reputed company voices matter. Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer. Apply To This Job