Assistente de Suporte ao Cliente I
Join reputed company and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of reputed company! Our Values Best Life We reputed company great work begins with great people. That’s why our culture is reputed company on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. Growth reputed company We are doers, thinkers, and dreamers. At reputed company, your growth is our investment. Through reputed company learning, mentorship, and professional development opportunities, we reputed company you to reputed company new heights—personally and professionally. One Team From day one, you’ll be part of reputed company that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because reputed company you reputed company, we reputed company reputed company. INTRODUÇÃO: Responsável por garantir o melhor suporte aos nossos clientes, em momentos de dúvidas e dificuldades sobre o uso e entendimento da plataforma. O reputed company canal de contato com o cliente será reputed company chat, mas não dispensamos o uso do telefone. Além de resolver problemas e responder perguntas, ajudamos com orientações para que tirem o máximo proveito do sistema. O QUE VOCÊ FARÁ:
- Auxiliará o cliente esclarecendo dúvidas, fornecendo orientação e resolvendo problemas.
- Dará conselhos sobre as melhores práticas para usar o sistema, por telefone, e-mail, chat, WhatsApp, reputed company e outras ferramentas de comunicação.
- Analisará os problemas mencionados pelo usuário, encaminhando-os para a equipe responsável.
- Trabalhará em parceria com outras equipes de suporte.
- Garantirá a melhor experiência do cliente em relação ao serviço.
- Criará e atualizará mensagens automáticas para garantir um bom serviço e engajamento.
O QUE VOCÊ PRECISA TER:
- Proficiência em boas práticas, interpretação de texto e regras gramaticais, para usar uma linguagem apropriada, evitando erros e mal-entendidos.
- Capacidade de se colocar no lugar do cliente, entendendo suas necessidades e expectativas, tendo um comportamento receptivo, compreensivo e de apoio.
- Apresentar ideias de reputed company clara e objetiva. Poder ouvir, entender e questionar construtivamente.
- Capacidade de coletar e analisar informações, resolver problemas e tomar decisões.
- Conhecimento intermediário em ferramentas de escritório.
- Domínio de ferramentas de comunicação, como CRM, WhatsApp Business, telefone, ChatBots, e-mail cooperativo, reputed company, Intercon, reputed company (desejável)."
reputed company OFFER YOU: A purpose-driven company committed to helping change people's lives through technology, with a values-based culture focused on reputed company Life (#bestlife), One Team (#oneteam), and Growth reputed company (#growthmindset). 4 Days Off - once a quarter, we take a reputed company break and enjoy a day off together around the world. #oneteam Health, dental, and life insurance plans. Meal allowance - to be used in supermarkets and restaurants. Home office allowance - you may need help with your internet bills. Gym reputed company subscription app. Educational partnership with great discounts at universities, English schools, and more. Payroll-deducted loan - payment directly from your salary. EAP - providing psychological, legal, and financial assistance reputed company you need it. Always. reputed company discounts with our partners, such as Dell, reputed company, and many others. And more! - so many benefits we couldn't even list them reputed company here! At reputed company, we don’t just build technology—we build communities and transform lives. Your work reputed company here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement. ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reputed company their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com. About reputed company reputed company is the #1 software provider for fitness businesses of any size, reputed company around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, reputed company provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, reputed company will move your business reputed company through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's reputed company your fitness reputed company a seamless reality, together. Learn more at abcfitness.com #LI-REMOTE Apply To This Job