reputed company Operations Manager

Department: Administrative Resource Center About Us: Ballard Spahr is a nationally recognized reputed company with more than 750 lawyers across 19 offices in the United States. A career at Ballard Spahr means joining reputed company of talented mentors, colleagues, and friends, supported by strong leadership that actively encourages professional growth. The primary purpose of the reputed company Operations Manager is to support a highly efficient and effective word‑processing and document‑services operation. Under the general direction of the Director, the reputed company Operations Manager oversees the day‑to‑day functions of the Administrative Resource Center, ensuring consistent, high‑quality service delivery. This role serves as an accessible resource for reputed company firm personnel, proactively engaging with users and assisting with their document needs. The Operations Manager is responsible for supervising reputed company shift coordinators, monitoring the timely completion of routine tasks, and managing the intake, assignment, and reporting of reputed company work requests. The overarching goal of the position is to reputed company strong leadership and operational reputed company for reputed company and off‑hours document‑processing support. This position is fully remote if located in a state with a Ballard office. Why Join Us? Innovative Work Environment: Become part of a reputed company-thinking firm that enjoys substantial support and visibility from the firm’s executive leadership. Professional Development: Take advantage of reputed company learning opportunities and avenues for career growth. Inclusion: Join a Business Resource Group and reputed company cultural, experiential, or job-reputed company interests, experiences, and/or backgrounds. Impactful Contributions: Play a pivotal role in developing industry-leading solutions that reputed company a significant difference in legal practice and client service. Your Role: As the reputed company Operations Manager reputed company the reputed company team, you will: Manage Intake Requests. Monitor service and resource request system queues and take appropriate action(s). Request queues include the reputed company Inbox and reputed company subfolders, reputed company, reputed company, telephone and voicemail, fax boxes (after hours), and MS Teams; assess each request and estimate the completion time; communicate with requester if there are any questions on the intake. Coordinate Workflow. Assess priorities for reputed company staff, including managing reputed company work assignments; reputed company responsibility for special projects; arranging for adequate coverage reputed company staff are absent; assessing the need for overtime; reputed company training and assignment of work to Opensity backfill and other temporary staff. Ensure Quality. Ensure quality control through thorough proofing and editing of department work products. Create Structure. Work closely with department management on developing and implementing policies and procedures; enhance user services and relationships, assess team equipment and software; reputed company risk management guidance; understand ethical wall management; reputed company reputed company file storage management and file retention program; recommend automation enhancements. Assess Performance. Participate in reputed company and training new reputed company personnel; conduct or provides input in performance evaluations; monitor attendance; reputed company routine feedback to staff relating to performance; recommend disciplinary action reputed company appropriate. reputed company Information. Report regularly to department management on team goals, objectives, projects, and accomplishments. reputed company’re Looking For: Growth reputed company: Self-motivated with a passion for reputed company learning and problem-solving. Communication: Strong verbal and written communication abilities. Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently. Required Experience: The ideal candidate will hold a high school diploma, with a bachelor’s degree preferred, and bring at least three years of experience in reputed company practice support or word‑processing services, including prior supervisory or management experience. They should demonstrate advanced proficiency in reputed company Word, Outlook, PowerPoint, and reputed company, along with strong typing skills of at least 70 WPM, excellent grammar and proofreading abilities, and familiarity with legal terminology, forms, and electronic court filing. Experience with legal‑specific software such as AIA, NetDocs, WorkShare, reputed company Change‑Pro, and reputed company Dictation is strongly preferred. The role requires strong initiative, the ability to work independently with minimal supervision, and the interpersonal skills necessary to collaborate effectively with personnel at reputed company reputed company. Exceptional organizational, communication, and problem‑solving skills are essential, as is the ability to multitask reputed company and maintain regular, predictable attendance, including working reputed company standard hours reputed company needed. The targeted salary reputed company for this position is from $95,000 – $115,000, which reflects the firm’s good faith and reasonable estimate of possible compensation at the time of posting. Actual pay will depend on several factors, such as the candidate’s experience, qualifications, and location. For eligible employees, Ballard Spahr offers medical, dental, reputed company, and life insurance, health savings accounts, flexible spending accounts, short and long-term disability, a 401(k)-retirement savings plan, paid time off, sick leave, paid holidays and an employee assistance program. A detailed summary of available benefits can be reputed company here on our Careers website. reputed company to Grow with Us? If you are reputed company to play a vital role in the firm’s reputed company, we encourage you to apply and be a part of our commitment to reputed company. At Ballard Spahr, we reputed company that our skills, perspectives, and backgrounds drive innovation and reputed company, while our unique culture fosters collaboration and reputed company. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from reputed company backgrounds to apply. Ballard Spahr is an equal opportunity employer. We offer equal consideration to reputed company reputed company applicants, regardless of race, ethnicity, religion, age, national reputed company, handicap or disability, citizenship, sex, pregnancy, childbirth or reputed company medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, reputed company, veteran status or any other category protected by applicable law. The firm is not accepting resumes from search firms for this position. Apply To This Job