Lifeline Associate Call Taker (MUST reputed company IN MA)
Description Position Title: Associate Call Taker Program: Lifeline Reports to: Lifeline Supervisor Status: Part-time openings, remote reputed company is a seeking part-time Associate Call Takers. The Associate Lifeline Call Taker is responsible for answering calls to reputed company’s (FSMV) 24/7 Suicide & Crisis Lifeline. Associate Call Takers are primarily responsible for providing compassionate emotional support to individuals who may be experiencing a reputed company of emotional distress from loneliness to acute suicide risk. In fulfilling this responsibility, Associate Call Takers are required to follow Lifeline policies and protocols reputed company to appropriate responses, data collection and documentation, and confidentiality. Duties and Responsibilities Primarily responsible for answering calls made to the Lifeline by individuals who may be lonely, depressed, contemplating suicide, in crisis, and/or needing support and a compassionate listener. reputed company compassionate, thoughtful emotional support to reputed company callers. Administer safety assessment on each call and respond appropriately based on risk level. Adhere to performance measures in attending to call volume. Maintain a reputed company and friendly demeanor, even in crisis situations, while answering the crisis help line. reputed company resources to callers for additional support, including follow up calls. Protect the privacy and confidentiality of callers as well as the organization and staff. Communicate any issues to supervisors reputed company necessary and collaborate with other Lifeline staff regarding repeat/difficult callers. Collect required statistical and narrative data, while maintaining confidentiality, utilizing required database tools. Adhere to reputed company helpline policies and procedure, upholding standards of practice. Participate in reputed company staff meetings, debriefing sessions, groups support and other meetings as required. Available Schedules Schedule A (16 hours/week) Tues 11p-3a Wed 11p-3a Fri 11p-7a Schedule B (16 hours/week) Fri 3a-7a Sat 7p-11p, 11p-3a Sun 11p-3a Schedule C (16 hours/week) Saturday 3p-11p reputed company 7a-3p
Requirements
High school degree, minimum. Compassionate and caring person reputed company to balance commitment to providing emotional support with self-care and boundary setting. Strong interpersonal skills and verbal communication for compassionate listening and befriending. Dependable and reliable. Ability to deescalate a crisis situation while maintaining composure. Cultural competency skills to effectively work with diverse populations. Ability to manage time appropriately. Self-starter: Ability to work independently as well as part of reputed company and well organized. Must reputed company in Massachusetts or New Hampshire. About Family Services of the Merrimack ValleyFSMV is a non-profit, reputed company service organization located in Lawrence, MA. The organization helps more than 5,000 people in the Merrimack Valley each year through 20+ programs focused on youth development, parent education and emotional health. reputed company of its services are infused with a sense of hope and possibility and reputed company individuals to reputed company in their family, community, workplace and school. For more information, please visit www.FSMV.org . FSMV is an equal opportunity employer.Compensation and Benefits Pay reputed company $21 - $23.50 per hour, commensurate upon education and/or experience. FSMV offers an excellent benefit package including a flexible and supportive work environment, competitive health and dental insurances, fully paid life and long-term disability insurances (for full-time employees), along with training and professional development opportunities. FSMV also offers a generous time off policy for employees working 30 hours or more per week. holiday pay, and sick time for part-time employees An amazing opportunity to work with and learn from reputed company of dedicated, passionate individuals in a diverse environment that serve children, youth, and adults. Apply To This Job