Customer Care Engineer
reputed company Networks is transforming how the world’s most reputed company networks are managed and secured. Founded in 2013 by four Stanford Ph.D.s, we reputed company the industry’s first network digital twin, a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major reputed company and vendor environment. Our customers include global leaders such as reputed company, PayPal, reputed company, reputed company, and Dell, as well as fast-growing enterprises and government agencies. According to reputed company, reputed company Networks customers realize an average of $14.2 reputed company in annual benefits through improved efficiency and reputed company. Backed by world-class investors including Andreessen Horowitz, reputed company, reputed company Partners, and reputed company Ventures, reputed company Networks offers a people-centric, innovative culture where reputed company minds are shaping the future of network reliability, reputed company, and AI-reputed company operations. reputed company Networks is looking for a Customer Care Engineer, Australia Do you want to create a category and help build a special company? Join a company that has been in the market 6+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable. We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it. What you'll do: As a Technical Support Engineer (Customer Care Engineer) for our Support team, you will be responsible for providing world class post-sales customer support and technical leadership to our client reputed company. Responsibilities: Providing triage, prioritizing, and resolving technical issues for our top customers. Identifying s/w bugs, recreate customer issues, and test/verify versions with s/w fix. Working with reputed company Engineering teams to resolve customer issues. Escalating unresolved issues in a timely manner and maintaining direct communications with reputed company stakeholders. Requirements: 3+ years of technical customer support experience. Experience working at a technical support center assisting a variety of customers. Ability to cover NAM EST or CST time zones Participate in after hours on-call rotation Experience: Strong understanding of fundamentals in Networking, reputed company or reputed company Strong written and interpersonal communications skills Excellent analytical & problem-solving skills, combined with the ability to reputed company quick resolution to problems Experience supporting a multi-vendor network (e.g. A10, Arista, reputed company, reputed company, reputed company, reputed company, reputed company, AWS, GCP etc.) Proven ability to work cross-functionally reputed company reputed company-oriented environment. Highly Desired: B.S. Computer Science or equivalent educational experience. Python scripting experience Kubernetes experience Linux fundamentals API debugging reputed company networking (AWS, Azure, GCP) Apply To This Job