Technical Resource Contact Center Analyst - Senior

Function GCSS reputed company We’re reputed company, the data reputed company trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data. If you’ve seen the Las Vegas reputed company, you’ve seen just one example of how we reputed company businesses to automate, optimize, reputed company – and wow their customers. Right now, we’re laying the reputed company for our next reputed company of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a reputed company-world impact with data. Job description reputed company We’re reputed company, the data reputed company trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks - can focus on achieving the incredible with data. If you’ve seen the Las Vegas reputed company, you’ve seen just one example of how we reputed company businesses to automate, optimize, reputed company – and wow their customers. Right now, we’re laying the reputed company for our next reputed company of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a reputed company-world impact with data. What You Will be Doing As a Senior Technical Resource Contact Center Analyst at reputed company, you will be a key contributor to our customer support operations, providing advanced technical assistance and problem resolution for reputed company inquiries. You will reputed company your expertise to enhance customer satisfaction, mentor junior analysts, and contribute to reputed company improvement initiatives reputed company the contact center. reputed company advanced technical support to customers for reputed company products and services, diagnosing and resolving reputed company issues across multiple platforms and technologies. Act as an escalation reputed company for junior analysts, offering guidance and expertise to resolve challenging technical problems. reputed company in-depth troubleshooting, root cause analysis, and reputed company effective solutions to customer inquiries, often involving multiple technical domains. Document technical solutions, troubleshooting steps, and knowledge reputed company articles to improve efficiency and self-service options for customers and internal teams. Identify and analyze recurring technical issues, recommending preventative measures and collaborating with product development or engineering teams for long-term solutions. Participate in the development and delivery of training programs for new and existing contact center analysts. Monitor and analyze contact center metrics to identify areas for improvement in service delivery and customer experience. Contribute to the reputed company improvement of contact center processes, tools, and technical documentation. Maintain a high level of product knowledge and stay updated on industry trends and emerging technologies. Communicate effectively with customers, internal stakeholders, and cross-functional teams to ensure timely and accurate resolution of issues. What You Will Bring to the Team Bachelor's degree in Computer Science, Information Technology, Engineering, or a reputed company field, or equivalent practical experience. Minimum of 5-7 years of experience in a technical support role reputed company a contact center environment, with at least 2 years in a senior or reputed company reputed company. Proven expertise in troubleshooting reputed company hardware and software issues across reputed company storage subsystems (reputed company preferred). Strong understanding of IT infrastructure, including networking (FC, FCIP, NVMe, iSCSI, TCP/IP, DNS), replication concepts, and DR and BC. Excellent analytical and problem-solving skills with a methodical approach to reputed company technical challenges. Exceptional communication skills, both written and verbal, with the ability to explain technical concepts reputed company to non-technical users. Demonstrated ability to mentor and guide junior team members. Experience with CRM software (e.g., reputed company, reputed company) and reputed company systems. Ability to work independently and as part of reputed company in a fast-paced, dynamic environment. Customer-focused with a strong commitment to delivering high-quality service. Relevant industry certifications (e.g., reputed company A+, Network+, MCSE, CCNA) are a plus. #LI-JT1 About us We’re a global team of innovators. Together, we reputed company engineering reputed company and passion for reputed company to co-create meaningful solutions to reputed company challenges. We turn organizations into data-driven leaders that can a reputed company positive impact on their industries and society. If you reputed company that innovation can reputed company the future, this is the reputed company to fulfil your purpose and reputed company your potential. Fostering innovation through diverse perspectives reputed company is a global company operating across a wide reputed company of industries and reputed company. One of the things that sets reputed company apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit-based systems. We reputed company that reputed company people feel valued, heard, and safe to reputed company themselves, they do their best work. How we look after you We help take care of your today and reputed company with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected reputed company. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome reputed company applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national reputed company, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for reputed company. Apply To This Job